Executive, Retail Customer Success (Analytics & Insights)

As Executive Retail Customer Success you will be an industry expert providing dedicated support to retailers in VN. You will collaborate closely with operation product platform to ensure that clients are equipped with actionable insights analysis and on-time support from NIQ. The analysis can be ranging from assortment/ space pricing analysis market share competition landscape analysis etc.

RESPONSIBILITIES

• Lead assigned clients and drive daily engagement between NIQ and client.
• Ensure data quality for output and deliver reports and insights to clients (in written and verbal form)
• Support Account Development team to address client business concern with NIQ solutions

Qualifications :

Curiosity drives your interest in what moves the market. You find potential in percentages.

Managing time and deadlines comes naturally to you. Youre known for your impeccable organization. Connecting with clients matters to you and that motivates you to sift through data for a new angle. You can identify the narratives behind numbers and youre always looking for whats next.

• University degree in Business Economics Trading or related field
• Passionate in category management purchasing/ buyer market intelligence research analysis or FMCG/ Tech & Durables (T&D) retail industry is an advantage.
• Fresh graduates are welcome to apply or up to 2 years of working experience in Category Management Purchasing/ Buyer CMI Analyst Market Research Planning role in Retail industry
• Excellent written and verbal communication; English proficiency is a must
• Highly competent data analysis in MS Excel and visualize in PowerPoint (pivot tables functions charts)
• Ability to connect the dots build analytic story flow and deliver insightful implication for retailers
• Good problem-solving and stakeholder management 
• Customer-oriented with good people skills; you will interact with a diverse group of clients
• Excellent task/ workload planning and time management

Additional Information :

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process including résumé screening candidate assessments interview scheduling job matching communication support and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQs principles of fairness transparency human oversight and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions require accommodations or wish to request human review were permitted by law please contact your local HR representative. For more information please visit NIQs AI Safety Policies and Guiding Principles: NIQ

NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.

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Our commitment to Diversity Equity and Inclusion

At NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the  Work :

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Employment Type :

Full-time