Junior Client Support Operator Level 1
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Job Location:
Taipei City - Taiwan
Monthly Salary:
Not Disclosed
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Operator Client Support Level 1 (Region)
The Client Support Operator Level 1 is the first point of contact for customers providing frontline technical and customer support. This role involves troubleshooting basic issues resolving inquiries efficiently and escalating complex cases when necessary. The position offers flexible working hours with occasional weekend shifts ensuring continuous customer support while maintaining work-life balance.
Key Responsibilities:
Provide first-level support mainly by email and chat to resolve customer issues.
Monitor and manage customer tickets alerts and inquiries ensuring timely responses.
Troubleshoot common technical problems and guide customers through basic solutions.
Escalate complex issues to Level 2 support or relevant teams when needed.
Maintain accurate records of customer interactions and resolutions.
Assist customers with account setup product navigation and general inquiries.
Follow standard operating procedures and contribute to knowledge base updates.
Qualifications :
1 years of experience in customer support helpdesk or a similar (client facing) role.
Basic understanding of IT systems software troubleshooting or technical support.
Strong communication skills with a customer-focused approach.
Ability to multitask and manage multiple customer interactions effectively.
Experience with support ticketing systems (Freshdesk Jira or similar) is a plus.
Betting & Gaming industry experience is an advantage.
Additional Information :
OUR RECRUITMENT PROCESS:
Initial Screening: A quick chat with our Talent Acquisition Partner to understand your background and expectations.
Technical Assessment (if applicable): A short task to showcase your technical skills.
Two technical Interviews: Meet with the Technical team and Hiring Manager to dive into your solution and your expertise as also discuss team fit.
Final Steps: Receive feedback and if successful an offer!
At Sportradar we celebrate our diverse group of hardworking employees. Sportradar is committed to ensuring equal access to its programs facilities and employment opportunities. All qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran. We encourage you to apply even if you only meet most of the requirements (but not 100% of the listed criteria) we believe skills evolve over time. If youre willing to learn and grow with us we invite you to join our team!
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Sportradar Group AG (NASDAQ: SRAD), founded in 2001, is a leading global sports technology company creating immersive experiences for sports fans and bettors. Positioned at the intersection of the sports, media and betting industries, the company provides sports federations, news medi ... View more
