Technical Customer Support
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Job Location:
Monthly Salary:
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Technical Customer Support (SQL / Tech)
Location
Portugal TP Douro
Remote (On-site 1 day per quarter)
Start Date
2 February 2026
About the Role
As a Technical Customer Support Specialist you will support customers by resolving technical and data-related issues with a strong focus on SQL-based problem solving. You will act as a trusted point of contact ensuring high service quality and long-term customer satisfaction.
What Youll Do
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Provide technical and customer support via email and phone
Analyze and resolve customer issues related to data system usage and SQL queries
- Act as a customer advocate ensuring issues are followed through to resolution
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Collaborate with internal technical and product teams
- Proactively suggest improvements to tools processes and customer experience
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Maintain accurate documentation and follow internal support procedures
What Youll Need
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Native-level French (written and verbal) mandatory
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English proficiency at B2 level mandatory
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Strong technical mindset with SQL / data analysis knowledge
is MANDATORY -
Customer-oriented approach with strong problem-solving skills
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Ability to communicate complex technical topics clearly
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High attention to detail and analytical thinking
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Comfortable working in a mostly remote setup
Benefits
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Stable employment with career growth opportunities
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Continuous training and technical skill development
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Health insurance from day one
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Flexible remote working model
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Relocation support (if applicable)
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Free Portuguese language courses
- No relocation package. Only local candidates living in Portugal mainland.
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
