Automotive Helpdesk Support | English Speaker
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Job Location:
Monthly Salary:
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Your contribution to something big:
- Respond to all calls emails and common requests for technical 1st level support
- Analyse technical problems (root cause analysis) and provide technical assistance to customers via phone email or chat making use of remote access tools First level resolution rate: 50% after 6 months 70% after 12 months
- Follow defined work instructions and escalation processes for all possible types of incidents
- Track all incidents in our internal incident management system
- Maintain communication with other Bosch sites departments and colleagues which are engaged into the support processes
- Input for FAQ and knowledge data base
- Establish good relationships with colleagues and customers in order to achieve a correct flow of information
- Willingness to work in the office and/or remote according to business needs
Qualifications :
What distinguishes you:
- Education: Technical education in IT systems or experience and advanced knowledge in hardware and software support topics
- Experience and know-how: Professional experience in a customer facing position would be an advantage
- Languages: English oral and written communication skills level C1 (minimum) required and other European language oral and written communication skills level B2 (minimum) required.
- A team player who is 100% service and solutions focused
- Methodical troubleshooting skills required
- Working knowledge of SAP would be an advantage
- Previous experience or affinity with automotive electronics would be an advantage
- Soft skills required: Customer orientation professional communication team player skills able to work under pressure
- Willingness of taking over responsibility for assigned projects as needed
Additional Information :
Work #LikeABosch means:
Flexible work conditions
Hybrid work system
Exchange with colleagues around the world
Health insurance and medical office on site
Training opportunities
Opportunities for career progression and continuous professional development
Access to great discounts in partnerships and Bosch products
Sports and health related activities
Great access to public transports
Free parking lot
Canteen
Success stories dont just happen. They are made...
Make it happen! We are looking forward to your application!
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Mechanic Experience
- Brake Repair
- Dealership Experience
- GM Vehicles
- Suspension Experience
- Alignment
- Auto Glass
- Automotive Diagnostics
- Automotive Repair
- Service Technician Experience
- Shocks & Struts
- Automotive Service
About Company
Bosch first started in Vietnam with a representative office in 1994. Bosch has its main office in Ho Chi Minh City, with branch offices in Hanoi and Da Nang, and a Powertrain Solutions plant in the Dong Nai province to manufacture pushbelt for continuously variable transmissions (CVT) ... View more
