Product Associate – Domestic Payments
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
The Payments area is responsible for bank Payment products including Local Wires (TED internal transfers) Tax Collections Boleto Payment Payroll and Settlement bank. The team works cross-functionally with Technology Channels Operations Implementation Customer Service Sales and Regulatory teams to ensure stable scalable and customer-centric payment solutions.
This role is critical to ensuring the stability evolution and quality of Payment products acting as a bridge between strategy and day-to-day execution. As a Product Associate you will act as the main point of contact for assigned payment products balancing operational excellence with product development and stakeholder management.
Job responsibilities
- Own and manage the day-to-day and evolution of Payment products ensuring stability regulatory compliance and continuous improvement
- Act as the primary product point of contact for Technology Operations Customer Services Sales Implementation and other partner areas;
- Monitor product performance incidents and operational issues ensuring timely resolution and proper communication;
- Support and coordinate system migrations and technical evolutions related to payment products;
- Ensure products comply with regulatory operational and internal governance requirements;
- Contribute to product improvements by identifying gaps pain points and opportunities based on operational data and stakeholder feedback;
- Maintain clear and up-to-date product documentation and processes;
- Provide executive updates workshops and cross-functional forums;
- Participate in testing validation and go-live activities for new features and system changes.
Required qualifications capabilities and skills
- 4 years of professional experience in a similar role
- Knowledge in payments banking products financial services or product/project roles;
- Solid understanding of payment flows and operational processes;
- Ability to manage multiple demands simultaneously and prioritize effectively;
- Strong communication skills and comfort interacting with multiple stakeholders;
- Analytical mindset with attention to detail and problem-solving skills;
- Proficiency in English and Portuguese.
- Ability to work collaboratively in a fast-paced environment.
- Analytical mindset with strong problem-solving skills.
- Experience in a client-facing role.
Preferred qualifications capabilities and skills
- Experience with payment products;
- Exposure to system migrations or large-scale technology projects;
- Familiarity with regulatory and compliance requirements in financial institutions;
- Experience working in cross-functional or agile environments;
- Knowledge of ISO 20022 messaging standards and CNAB file layouts dashboards or data analysis tools.
What we offer
- Ownership of Domestic Payment products with real business impact;
- Exposure to complex and strategic payment ecosystems;
- Close collaboration with senior product leaders and cross-functional teams;
- Opportunity to grow into more senior product roles;
- Dynamic environment with continuous learning and professional development.
Required Experience:
IC
Key Skills
- Marketing
- Quality Assurance
- Agile
- Product Demos
- Analysis Skills
- Jira
- Project Management
- Product Management
- Qualitative Analysis
- Confluence
- Internet Of Things
- Product Development
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
