Work From Home | Part-Time IT Helpdesk Support + Customer Service

Were looking for a Part-Time IT Helpdesk Support Specialist to provide remote support for users who need help with basic technical issues. This role blends IT troubleshooting customer service meaning youll communicate clearly while resolving common problems quickly.

Youll work from home follow a checklist-based support process and help end-users with computer login issues email access password resets software support and simple device troubleshooting.

Your Core Responsibilities

• Answer IT help requests through tickets chat and email

• Resolve common issues including:

  • Password resets / account unlocks

  • Email access and login support

  • Software installation guidance

  • Network connectivity troubleshooting (basic)

  • Multi-factor authentication issues

• Use support documentation (knowledge base articles) to provide consistent fixes

• Track each request and update ticket notes with the solution provided

• Escalate complex issues to Level 2 support when needed

• Maintain strong customer communication and follow-up until resolved

• Follow internal security rules when accessing systems or user accounts

What Youll Need

• US-based availability

• Basic understanding of IT support concepts:

  • Windows/Mac basics browsers email tools

  • Common troubleshooting methods

• Strong written communication and customer service skills

• Ability to work independently with time management skills

• Reliable internet a home workspace

Preferred Qualifications

• 6 months of helpdesk support service desk or technical support experience

• Familiar with ticket tools like Jira Service Desk Zendesk Freshservice or ServiceNow

• Comfortable guiding non-technical users step-by-step

What Success Looks Like

• You consistently solve issues on the first contact

• Your tickets are clean organized and well documented

• Users feel supported and respected even when frustrated

• You maintain speed without sacrificing accuracy

Benefits

• Remote work from home (Germany)

• Part-time schedule (ideal for students or flexible workers)

• Paid onboarding and IT documentation provided

• Clear growth opportunities toward Level 2 support

Remote IT support helpdesk service desk troubleshooting technical support ticketing customer service work from home part-time Windows Mac email support password reset SaaS support.