Member Services Specialist

Becket, MA - USA

Hourly Salary: $ 18 - 20

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

Description

TITLE: Member Services Specialist

STATUS: Part-Time & Remote (March 2 May 17 2026); Full-Time & On-Campus (May 18 September 4 2026)

ARRIVAL ON CAMPUS: May 18 2025

WORK SCHEDULE: 5-day work week Part-Time (March 2 May 17 2026); 6-day work week (May 18 September 4 2026)

COMPENSATION: Part-time Salary: $18.50 -$20 per hour. Full-time salary of $850-$950 per week less tax withholdings payable on a biweekly disbursement schedule

DEPARTMENT: Philanthropy

BENEFITS: Three meals a day free access to classes performances talks and studio usage. Housing options might be available.

REPORTS TO: Associate Director of Membership and Individual Support

WORKS WITH: All departments particularly Philanthropy Marketing/Patrons Services and Box Office

POSITION SUMMARY

As Jacobs Pillow prepares to celebrate its 94th summer of dance there are exciting plans for a robust and full festival over 10 weeks. Jacobs Pillow is now accepting applications for the seasonal role of Member Services Specialist (March-August) a key member of the Jacobs Pillow Philanthropy department reporting directly to the Associate Director of Membership and Individual Support. The Member Services Specialist works with the Philanthropy Staff Box Office Staff the Directors Office and all members of the Patron Services team. As a key responsibility this position serves as the front-line staff member for all ticketing and dining reservation-related inquiries of members at the $3500 level and above. The Member Services Specialist is an integral part of the Pillows customer service team and is critical to delivering the Pillows donor relations aims for its most generous supporters.

RESPONSIBILITIES

Manage the Member Services phone line and email inbox with same-day replies and auto-replies when away.
Handle $3500 level donor (Ted Shawn Circle and above (TSC)) requests and VIPs for tickets and dining reservations in the Jacobs Pillow Café and coordinate tours as needed.
Deliver tickets to VIPs and Ted Shawn Circle Members on campus when applicable.
Manage holds for Ted Shawn Circle Members with support from the Philanthropy team and in close collaboration with the Box office team.
Play a key role in staffing the Member Table before performances to steward current Members and encourage new memberships.
Communicate regularly with Philanthropy and Box Office about requests issues and other items as appropriate concerning high-level donors in conjunction with the Ticketing Operations Coordinator.
Run weekly WITH (whos in the house) lists from Tessitura to help leadership and the Philanthropy team stay aware of patrons attending performances and with reservations in the Café.
Drive Member acquisition and upgrades in presale over the phone. During the season encourage patrons to join as members and consider membership upgrades or renewals as appropriate.
Assist with Philanthropy events and the Gala as needed and assigned.
Convey information knowledgeably about each of the companies performing during the Festival and make informed recommendations when asked.
Understand the Shine only versus Rain or Shine ticket policies for outdoor performances and be prepared to answer TSC member questions related to weather interruptions to normal day-to-day operations.
Attend weekly Philanthropy department meetings.
Meet with the Box Office Manager Ticketing Operations Coordinator or a relevant colleague in the Box Office to discuss and review ticketing holds and needs on a regular basis (minimum weekly).

Qualifications

REQUIRED QUALIFICATIONS:

Experience in customer service preferably in a fast-paced environment.
Familiarity with ticketing or reservation software systems (experience with Tessitura is a strong advantage).
Proficiency in basic computer applications (Docs Sheets Drive) and email platforms.
Demonstrated organizational skills with keen attention to detail particularly in managing schedules reservations and patron records.

PREFERRED QUALIFICATIONS:

Experience in performing arts box office or related customer service settings with a working knowledge of dance or live performance operations.
Experience in managing a moderate to high volume of phone calls with professionalism and strong communication skills
Background in facilitating or supporting events such as galas conferences or donor receptions.
Experience working in a fast-paced environment.
Experience working independently as well as with a team in a busy environment.
Highly detail-oriented and organized in the facilitation of audience flow.
Demonstrated ability to handle high-pressure customer service situations.
Experience with Tessitura ticketing software is a plus.
Successful completion of a Background Screening.

WORKING CONDITIONS/PHYSICAL DEMANDS

Hours may often include working up until or beyond the start of evening performances.
The office setting includes sitting standing walking and bending with frequent interruptions.
The person in this position will move through and between multiple locations throughout the entire campus.
There will be a need for travel off-site to work and participate in philanthropy special events with some evening hours expected.
Working regularly in wooded areas and uneven terrain with exposure to native wildlife including but not limited to rodents ticks and mosquitos.
Working regularly outdoors in all weather conditions including inclement weather.

Not sure you meet 100% of the qualifications Research shows that men apply for jobs when they fulfill an average of 60% of the criteria but women tend to apply only if they meet 100% of them. Yet people who are systematically marginalized tend only to apply if they meet every requirement. We encourage you to apply if you believe you could excel in this role. Please use your cover letter to tell us about what you hope to bring to this role. We are dedicated to considering a broad array of candidates including those with diverse workplace experiences and backgrounds. So whether youre returning to work after a gap in employment simply looking to transition or taking the next step in your career path we will be glad to have you on our radar.

APPLICATION PROCESS

Video and/or audio applications are welcome (though not required) in addition to written expressions of interest.

Interview Stages: Candidates can expect to engage in up to three rounds of interviews all conducted virtually via Zoom.

Additional Documents: We may ask for a writing sample or a sample spreadsheet to better understand your expertise and fit for the role.

Accessibility Accommodations: Should you require any accommodations to facilitate your application please dont hesitate to reach out to us at We are committed to providing support throughout the application journey whether thats through email a phone conversation or a video call.

Required Experience:

DescriptionTITLE: Member Services SpecialistSTATUS: Part-Time & Remote (March 2 May 17 2026); Full-Time & On-Campus (May 18 September 4 2026)ARRIVAL ON CAMPUS: May 18 2025WORK SCHEDULE: 5-day work week Part-Time (March 2 May 17 2026); 6-day work week (May 18 September 4 2026)COMPENSATION: Part-t...