Hotel Duty Manager
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Job Location:
East Lothian - UK
Monthly Salary:
Not Disclosed
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Be part of one of Scotlands most iconic country house hotels Greywalls as a Hotel Duty Manager
Description
Greywalls Hotel & Chez Roux Restaurant is a historic Arts & Crafts country house hotel overlooking the world-famousMuirfield Golf Course just 30 minutes from Edinburgh. Designed in 1901 bySir Edwin Lutyens the property sits within six acres of enchanting walled gardens offering an intimate and timeless retreat for golfers garden lovers and guests seeking refined Scottish hospitality.
As we prepare for an exciting major refurbishment at the end of 2026 we are seeking an exceptional Hotel Duty Manager on a Fixed Term Contract to October 2026 to help support the General Manager into its next chapter while honouring its rich heritage and longstanding reputation for excellence.
The Role
As our Hotel Duty Manager youll be a pivotal point of contact for our guests and team alike. Youll oversee daily operations support Heads of Department and ensure service runs seamlessly across the hotel from check-in to dining to late-night guest requests.
Youll work across all hotel departments gaining valuable experience in Front Office & Reception (using Opera Cloud) Food & Beverage outlets and housekeeping operations. This is an excellent opportunity for someone looking to build a long-term career in hospitality ideal if youve undertaken a Hospitality Management degree and want to apply your skills in a hands-on leadership role.
Your focus will be on delivering exceptional guest experiences solving problems with confidence and leading by example in line with our REACH people values.
What Youll Do
- Lead the hotel during assigned shifts acting as the senior decision-maker on property.
- Champion the REACH Values:
- Respect create a welcoming environment for guests and colleagues alike.
- Excellence maintain the highest standards across all guest touchpoints.
- Accountability take ownership for smooth operations and swift issue resolution.
- Cooperation collaborate closely with all departments for seamless service.
- Honesty communicate clearly and fairly with guests and the team.
- Monitor guest satisfaction and handle feedback proactively.
- Support and coach team members to deliver brilliant service and grow their skills.
- Oversee safety security and compliance including emergency response when required.
What Were Looking For
- Proven supervisory or duty management experience within a hotel or hospitality setting.
- Confidence in leading teams and making operational decisions under pressure.
- Natural people skills and the ability to inspire trust and respect.
- A guest-first mindset with a drive to go the extra mile.
- Strong problem-solving and organisational ability.
(Hospitality graduates or those aspiring to management roles in luxury hotels are encouraged to apply this role offers excellent development potential.)
What We Offer
- Competitive salary and performance incentives.
- Employee perks: exclusive retail discounts using our reward and benefits platform meals on duty access to resort amenities uniform provided.
- Learning and development opportunities to support your career journey.
- Generous recommend a friend scheme and regular staff social events.
- A beautiful inspiring location on Muirfield East Lothian.
Join Us
If youre ready to lead from the front and help us create a story-worthy stays at the Greywalls wed love to hear from you.
Who We Are
At Marine & Lawn Hotels & Resorts we create story-worthy stays in some of the UK & Irelands most remarkable destinations. Our Greywalls property moments from the world-famous Muirfield Golf Club and the East coastline blends timeless design with heartfelt service.
Required Experience:
Manager
Key Skills
- stock management
- Employee Relations
- Leadership skills
- Data Collection
- Management Experience
- Microsoft Outlook
- Warehouse Management
- Business Management
- Rota Management
- Leadership Experience
- Supervising Experience
- MRP
About Company
Schulte Hospitality Group combines decades of experience & cutting-edge strategies to help partners reach revenue goals and increase profit margins.
