Service Team Leader Client Advisory Team

Discover a Career That Empowers You Join HUB International!

At HUB International were more than just an insurance brokerage firm were a thriving community of entrepreneurs driven by purpose and passion. Every day we help individuals families and businesses protect what matters most by providing a broad array of insurance retirement and wealth management products and services. But we dont stop there we also invest deeply in our people.

Here your career is in your hands. Youll be empowered to learn grow and truly make an impact. Whether youre supporting a local business or helping a national client navigate complex risk youll be backed by the strength of a global firm and the heart of a regional team.

As one of the worlds largest insurance brokers and a proud Stevie Award-winning workplace HUB offers a unique blend of big-company resources and entrepreneurial spirit. With over 20000 professionals across 570 offices in North America we bring together industry-leading technology a strong culture of collaboration and centers of excellence that fuel innovation.

Explore your future with HUB International. Lets grow together. If youre ready to be part of a company where your voice matters your work has purpose and your potential has no limits HUB is the place for you.

We currently have an opportunity for a Service Team Leader - Client Advisory Team to join our Personal Lines team.

Overview:

Responsible for overseeing the operation and servicing of accounts in Personal Lines Division under the supervision of the Personal Lines Manager and in in accordance with the practices policies and procedures of the Company.

Responsibilities:

Performs the job duties of a Senior Account Manager as well as the responsibilities listed below:

• Assist with the supervision of personal lines staff at branch offices; answer routine questions clarify agency procedures and provide conflict resolution as needed.
• Assist in ongoing training for both new and current employees.
• Coordinate staffing requirements in the absence of PL Manager.
• 1st point of contact for Customer/Staff escalation calls.
• Be available to answer incoming calls and greet clients and visitors in a courteous and pleasant manner.
• Notify Department Manager regarding claims involving catastrophic damage or serious injuries.
• Keep informed of market rate form and coverage changes and participate in industry related training for professional skills and knowledge development.
• Maintain KPI goals.
• Fully utilize the Agency Management System EPIC to document activities for E&O purposes.
• Other responsibilities including reports as assigned by Manager.

Qualifications:

• Five years personal lines insurance experience in an insurance agency.
• Active Producer License
• Thorough knowledge of personal lines coverages and markets.
• Supervisory experience.
• Producers license.
• Experience with Microsoft Office products.
• Excellent organizational interpersonal communication skills and ability to work in a team environment.

The expected salary range for this position is $68571 - $121904and will be impacted by factors such as the successful candidates skills experience and working location as well as the specific positions business line scope and International is proud to offer comprehensive benefit and total compensation packages: health/dental/vision/life/disability insurance FSA HSA and 401(k) accounts paid-time-off benefits such as vacation sick and personal days and eligible bonuses equity and commissions for some positions.

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity national origin religion age color sex sexual orientation gender identity disability or veterans status or any other characteristic protected by local state or federal laws rules or regulations.

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