Operations Manager | Full-Time | Iowa Events Center

Oak View Group is the global leader in venue development management and premium hospitality services for the live event industry. Offering an unmatched 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential highest attended arenas convention centers music festivals performing arts centers and cultural institutions on the planet.

The Operations Managerassumes management responsibility for all services and activities involved in the operations of all arena and convention spaces; providing direct supervision of all full time and part time hourly employees in the Operations Department specifically in the areas of housekeeping room sets show care and conversions at the Iowa Events Center.

This role pays an annual salary of $44000-$47000.

Benefits for Full-Time roles: Health Dental and Vision Insurance 401(k) Savings Plan 401(k) matching and Paid Time Off (vacation days sick days and 11 holidays).

This position will remain open until April 17 2026.

• Management in areas of planning directing coordinating and review of work plans for facility operations
• Review interpret and communicate with other management staff on complex event documents to forecast staffing and equipment needs for all arena and convention events
• Responsible for the coordination and communication of a complex department schedule to ensure proper facility coverage monitoring labor costs
• Oversee direct monitor changeover and housekeeping crews providing team support
• Maintain a healthy & safe work environment in accordance with company local state federal and OSHA regulations / laws
• Report unsafe working conditions injuries employee concerns or escalated situations to management
• Represent the company with temporary agencies contractors and vendors in a professional manner
• Communicate with temporary agencies on staffing; schedule and monitor on-site labor
• Interview applicants for part time Building Attendant independently make hiring decisions and onboard
• Coach evaluate mentor employees to correct deficiencies; present / discuss discipline procedures timely
• Partner with Operations management and Human Resources as needed.
• Suspend employees; recommend employees for termination and deliver termination as required
• Manage DNR (Do Not Return) situations with temporary staff members and agency as required
• Provide & oversee training for all Operations employees and temporary workers
• Responsible to understand comply with and supervise employees within parameters of any Collective Bargaining Agreement
• Maintain positive professional relations with any Union representatives
• Coordinate / lead staff training and safety programs
• Maintains departmental equipment notifying management when repairs are needed
• Ensure staff is working safely monitoring any approved restrictions / reasonable accommodations
• Participate in the development and administration of the Operations budget; forecast of additional funds needed for staffing equipment materials and supplies; monitor and approve expenditures and implement adjustments as necessary within assigned responsibilities. Provide recommendations / improvements
• Coordinate / collaborate on events with Event Managers Food Services A/V I.T. Engineering etc
• Maintain superior interpersonal relations with vendors contractors employees management and temporary employees
• Must work on-site maintain excellent attendance and contribute to a safe & healthy work environment

• High school diploma or equivalent
• Bachelors Degree in facility management event management or related field; experience will be considered in lieu of education
• 3-5 years of experience in an operations / facility position in an arena convention center public facility or similar environment; with knowledge of set up/housekeeping and event coordination
• Proficient computer skills in a Windows format
• Experience with MS Word Excel Outlook internet-based programs and basic typing skills preferred
• Ability to effectively be available via a company provided cell phone email text
• Ability to effectively lead a large team in a fast paced high pressure environment
• Knowledge of OSHA and other local / state / federal safety standards / requirements
• Forklift certification or ability to acquire within 90 days of employment
• Possess superior interpersonal communication and leadership skills
• Ability to communicate clearly concisely professionally in-person and in-writing
• Self-motivated ability to work independently and with a team
• Excellent organizational skills
• Possession of a valid Drivers License preferred
• Ability to work an event-driven schedule including shifts of 8 hours or more; on varying days nights weekends and holidays

At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.