2026 New York Life Direct Summer Internship Program Insurance Operations

Tampa, FL - USA

Monthly Salary: Not Disclosed

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Requisition ID:93209

Location Designation:Hybrid - 3 days per week

Shape your future with a dynamic internship experience at New York Life. Your internship journey is designed to challenge you through hands-on work experience that will equip you with valuable skills you can use anywhere. You will build your network through collaboration and connection with talented interns and experienced employees through team-building activities mentorship programs and fun social events. By the end of your internship youll be equipped with new skills and a network that will propel you forward in your career journey.

Role Overview:

New York Life Direct is the industry leader in direct-to-consumer life insurance delivering streamlined coverage directly to individuals while bypassing traditional agent Operations for NYL Direct is based in Tampa FL and includes the Direct Call Center Claims Operations Policy Administration and Underwriting Operations. Our team of 300 employees supports more than two million direct-to-consumer policy owners. Our mission is simple and powerful: Do the right thing for all customers every day. Beginning in June and ending in August this 10-week summer internship program provides hands-on exposure to the Strategy & Support organization within Insurance Operations. This team supports all production areas through training and procedures quality assurance reporting fraud prevention customer insights project management and strategic hybrid role includes in-office collaboration in our Tampa office (TuesdayThursday) and offers meaningful interaction with senior leaders cross-functional partners and fellow interns.

What Youll Do:

As a NYL Direct Insurance Operations Intern you will support operational excellence by contributing to project management business analysis and strategy initiatives that directly impact customer experience and operational performance. During the summer you will:

Assist with project planning tracking and execution of ongoing operational initiatives
Conduct research and analyze workflows process data and performance metrics to identify improvement opportunities
Support strategic initiatives aligned with organizational goals including digital transformation and customer service optimization
Contribute to strategy and planning efforts across Insurance Operations
Develop presentations summaries and stakeholder updates using PowerPoint and Generative AI tools (e.g. ChatGPT Copilot)
Leverage emerging technologies including Generative AI to enhance efficiency in data analysis process documentation and strategic deliverables
Utilize analytical and reporting tools such as Excel (pivot tables charts data modeling) and visualization platforms (e.g. MicroStrategy Tableau)
Participate in professional development workshops networking events and fireside chats with senior leaders
Collaborate with fellow interns and team members on case studies special projects and a final presentation

What Youll Bring:

Strong analytical and problem-solving skills
Excellent written verbal and presentation communication skills
Ability to translate data and insights into clear actionable recommendations
Comfort working with data metrics and reporting tools
Ability to collaborate effectively in a team-oriented environment
Curiosity initiative and a continuous improvement mindset
Interest in operations strategy project management and customer experience

Required Skills:

Rising Junior or Senior pursuing an undergraduate degree in Business Operations Analytics Management or a related field at an accredited 4-year college or university
Demonstrated leadership or meaningful involvement in campus or community activities

Work Authorization

To be eligible for this program you must be authorized to work in the do not offer employment-based immigration sponsorship for this program is not available to individuals working under OPT or CPT.

Curious what its like to intern at NYL Check out #NYLEarlyCareerson LinkedIn!

#NYLDirectcampus

#LI-CV1

Pay Transparency

Salary Range:$21/hr

Overtime eligible:Nonexempt

Discretionary bonus eligible:Yes

Sales bonus eligible:No

Actual base salary will be determined based on several factors but not limited to individuals experience skills qualifications and job location. Additionally employees are eligible for an annual discretionary addition to base salary employees may also be eligible to participate in an incentive program.

Our Diversity Promise

We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity equity and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership.

Recognized as one of Fortunes Worlds Most Admired Companies New York Life is committed to improving local communities through a culture of employee giving and volunteerism supported by the proud that due to our mutuality we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life please visit the Careers page of .

Required Experience:

Intern

Job Requisition ID:93209Location Designation:Hybrid - 3 days per weekShape your future with a dynamic internship experience at New York Life. Your internship journey is designed to challenge you through hands-on work experience that will equip you with valuable skills you can use anywhere. You will ...