Benefits Coordinator, Remote
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Job Location:
Austin, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
The Benefits Coordinator serves as the administrative engine of the Benefits team providing high-touch white-glove support to 1800 employees. This role handles high-volume tactical execution including leave-of-absence (LOA) intake benefits inbox management and payroll coordination for employees on leave.
Primary Duties:
- Employee Support & Inbox Management: Act as the primary owner of the benefits and LOA mailboxes; resolve Tier 2 inquiries regarding plan details ID cards and eligibility fixes; perform personalized research to solve complex member issues.
- Leave Administration & Payroll Coordination: Manage intake and documentation for parental and sabbatical leaves; monitor timecards for employees on leave; perform manual pay calculations for FMLA and Parental leave including complex state-offset reconciliations.
- Billing & Data Operations Support: Support monthly premium and fee reconciliations by downloading invoices and performing initial eligibility-to-bill tie-outs; monitor weekly HRIS-to-Carrier file feed error reports for immediate resolution.
- Content & Knowledge Management: Maintain the Atlas benefits portal and internal knowledge base; update FAQs and post communication content; maintain ticket logs and prepare monthly operational metrics for leadership review.
Minimum Qualifications:
- High School Diploma or equivalent; Bachelors degree preferred but not required if equivalent professional experience in HR/Benefits operations is demonstrated.
- 2 years of experience in Human Resources or Benefits administration within a fast-paced high-volume organization.
- Proven ability to manage multiple sensitive files simultaneously with a high degree of accuracy and confidentiality and perform essential duties such as manual leave-pay calculations and high-volume inbox management.
- Strong numerical competency specifically for calculating payroll adjustments and leave-pay offsets under tight deadlines.
Preferred Qualifications:
- Agility & Adaptability: Ability to pivot quickly between disparate tasksfrom timecard monitoring to white-glove employee escalations without losing attention to detail.
- Process Optimization: A proactive builder mindset with the ability to identify and provide input on automating manual repetitive workflows within the HRIS or leave management systems.
- Technical: Experience with HRIS platforms (e.g. Workday UKG ADP) and specialized Leave Management software. Prior experience with UKG and UNUM preferred but not required.
- Analytical: Proficiency in Excel for data comparison and payroll calculations.
- Compliance: Basic understanding of FMLA ADA and state-mandated paid leave programs; comfortable navigating ambiguity in a rapidly changing regulatory and internal policy landscape.
- Soft Skills: Exceptional empathy and white-glove service orientation for employees navigating sensitive life events.
Who We Are:
Aledade a public benefit corporation exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014 and since then weve become the largest network of independent primary care in the country - helping practices health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally by creating value-based contracts across a wide variety of health plans we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care aligns incentives and ensures primary care physicians are paid for what they do best - keeping patients healthy. If you want to help create a health care system that is good for patients good for practices and good for society - and if youre eager to join a collaborative inclusive and remote-first culture - youve come to the right place.
What Does This Mean for You
At Aledade you will be part of a creative culture that is driven by a passion for tackling complex issues with respect open-mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences interests backgrounds beliefs and achievements to their work - and who are all united by a shared passion for public health and a commitment to the Aledade mission.
In addition to time off to support work-life balance and enjoyment we offer the following comprehensive benefits package designed for the overall well-being of our team members:
Flexible work schedules and the ability to work remotely are available for many roles
Health dental and vision insurance paid up to 80% for employees dependents and domestic partners
Robust time-off plan (21 days of PTO in your first year)
Two paid volunteer days and 11 paid holidays
12 weeks paid parental leave for all new parents
Six weeks paid sabbatical after six years of service
Educational Assistant Program and Clinical Employee Reimbursement Program
401(k) with up to 4% match
Stock options
And much more!
At Aledade we dont just accept differences we celebrate them! We strive to attract develop and retain highly qualified individuals representing the diverse communities where we live and work. Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit qualifications performance and business needs. All qualified candidates will receive consideration for employment without regard to age race color national origin gender (including pregnancy childbirth or medical conditions related to pregnancy or childbirth) gender identity or expression religion physical or mental disability medical condition legally protected genetic information marital status veteran status or sexual orientation.
Privacy Policy:By applying for this job you agree to AledadesApplicant Privacy Policy available at may use automated tools including artificial intelligence (AI) to help organize and evaluate application materials. These tools support our recruiters and hiring managers by helping manage large applicant pools. Human judgment plays an essential role in our hiring process including in the oversight and use of any automated tools. If you would like more information about our screening and hiring process please contact us.
Required Experience:
IC
Key Skills
- Sales Experience
- Microsoft Office
- Customer Service
- Communication skills
- Microsoft Outlook
- Microsoft Word
- Business Management
- Benefits Administration
- Microsoft Excel
- Insurance Sales
- Customer relationship management
- Human Resources
About Company
Aledade works with independent practices, health centers, and clinics to build and lead Accountable Care Organizations (ACOs) anchored in primary care.
