Director of Shared Services
Share
Job Location:
Medina, TX - USA
Yearly Salary:
$ 70000 - 80000
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Dispatch Management: Leads the Dispatch & Scheduling function ensuring all incoming opportunities are accurately captured prioritized and dispatched to operations for timely action and effective response.
Mitigation Billing:
- Leads and coordinates the daily activities of Job File Coordinators (JFCs) ensuring accuracy and timeliness of estimates invoicing final billing and billing dispute resolution.
- Monitors procedures and processes for alignment to SERVPRO standards.
- Serve as a key point of communication with operations and leadership regarding job progress estimates customer issues billing status.
- Provides accurate weekly Work in Progress (WIP) revenue reporting to Ownership and leadership.
- Own and oversee the resolution of escalated customer concerns partnering closely with operations to identify solutions and ensure a positive customer experience.
- Ensure the Shared Services team consistently obtains customer verbal surveys during or following service interactions.
- Lead initiatives to collect track and leverage customer reviews and feedback to drive continuous improvement.
accuracy compliance and timely updates across platforms.
- Establish clear performance expectations and align individual team goals with the organizations annual and quarterly objectives.
- Lead mentor and develop a multi-functional team across dispatch customer experience technology vendor management and reporting.
- Build and sustain a culture of accountability collaboration and continuous improvement.
- Foster talent development and career growth opportunities for team members.
- Bachelors degree or equivalent combination of education and experience
- Minimum of 8 years of leadership experience preferably in the mitigation/restoration or construction industry
- Demonstrated experience leading shared services operations support or back-office functions
- Strong leadership people management and organizational skills
- Excellent analytical problem-solving and decision-making skills
- Outstanding written and oral communication skills
- Proficiency with Microsoft Office Suite
A respected brand with nationwide recognition
- A dynamic team-oriented culture that supports your success
- Competitive salary
- Company laptop and cell phone
- Comprehensive benefits package
- 401(k) with Company match
- Paid vacation holidays
Picture yourself here fulfilling your potential.
At SERVPRO you can make a positive difference in peoples lives each and every day! Were seeking self-motivated proactive responsible and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2000 franchises all over the country finding exciting and rewarding SERVPRO career opportunities near you is easy! We look forward to hearing from you.
All employees of a SERVPRO Franchise are hired by employed by and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by jointly employed by agents of or under the supervision or control of Servpro Franchisor LLC in any manner whatsoever.
Required Experience:
Director
Key Skills
- Crisis Management
- Marketing
- Public Relations
- Fundraising
- Media Relations
- Constant Contact
- Strategic Planning
- Social Media Management
- Team Management
- Public Speaking
- Wordpress
- Writing Skills
About Company
The best restoration company near you, SERVPRO is available 24 hours for commercial & residential property emergencies like water damage, fire cleanup, mold damage & more.
