Director of Shared Services

Medina, TX - USA

Yearly Salary: $ 70000 - 80000

Posted on: 13 hours ago

Vacancies: 1 Vacancy

Job Summary

Benefits:

401(k)
401(k) matching
Competitive salary
Dental insurance
Health insurance
Paid time off

Join the Trusted Leader in Restoration and Construction

At SERVPRO Team Fosdick we specialize in fire and water cleanup and restoration mold remediation and construction services. We have expanded our operations to include 13 franchises in the Cleveland Akron Mentor Mansfield and Toledo areas. We are currently seeking a driven organized and well-versed Director of Shared Services. The Director of Shared Services ensures the management of administrative activities are consistent across all locations. They work with leadership and cross functional members of the management team to develop and implement strategies and initiatives aligned with the overall business strategy and ensure brand standard compliance.

What Youll Do:
1. Dispatch Management- Oversee the Dispatch process ensuring all opportunities entering the organization are accurately captured
prioritized and dispatched to Operations for timely action.

2. Manage Customer Experience -

Own and oversee the resolution of escalated customer concerns working closely with Operations to identify solutions and ensure a positive customer experience.
Ensure the Shared Services team acquires customer verbal surveys during or after service interactions.
Drive initiatives to obtain and manage customer reviews ensuring feedback is captured tracked and leveraged for continuous improvement.

3. Technology & Process Workflow Efficiency - Oversee and implement new technologies to improve workflows streamline processes
and increase overall team efficiency.

4. Registrations & Vendor Portal -. Responsible for managing all company registrations and overseeing vendor portal accounts to ensure
accuracy compliance and timely updates.

5. Data Reporting & KPIs - Partner with ownership to create track and manage key performance indicators (KPIs) across the
organization providing data-driven insights to support decision-making and continuous improvement.

6. Establish clear performance expectations aligning individual goals with the organizations annual and quarterly plans.

7. Lead mentor and develop a multi-functional team across dispatch customer experience technology vendor management and
reporting.

8. Build a culture of accountability collaboration and continuous improvement.

9. Foster talent development and career growth opportunities for team members.

10. Ensure compliance with all federal state and local regulations as well as SERVPRO standards and policies.

What Were Looking For:

Bachelors degree in business administration or related field
Experience in the Mitigation/Restoration industry
Strong written and verbal communication skills
Demonstrated leadership and people-management capabilities
Proficiency required in problem solving time management and ability to prioritize and deliver goals/objective

Why Servpro

A respected brand with nationwide recognition
A dynamic team-oriented culture that supports your success
Competitive salary plus performance-based incentives
Opportunities for growth within a fast-paced essential industry
Company laptop and cell phone
Comprehensive benefits package
401(k) with Company match
Paid vacation holidays

SERVPRO is an Equal Opportunity Employer

Compensation: $70000.00 - $80000.00 per year

Picture yourself here fulfilling your potential.

At SERVPRO you can make a positive difference in peoples lives each and every day! Were seeking self-motivated proactive responsible and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2000 franchises all over the country finding exciting and rewarding SERVPRO career opportunities near you is easy! We look forward to hearing from you.

All employees of a SERVPRO Franchise are hired by employed by and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by jointly employed by agents of or under the supervision or control of Servpro Franchisor LLC in any manner whatsoever.

Required Experience:

Director

Benefits:401(k)401(k) matchingCompetitive salaryDental insuranceHealth insurancePaid time offJoin the Trusted Leader in Restoration and ConstructionAt SERVPRO Team Fosdick we specialize in fire and water cleanup and restoration mold remediation and construction services. We have expanded our operati...

Benefits:

401(k)
401(k) matching
Competitive salary
Dental insurance
Health insurance
Paid time off

Join the Trusted Leader in Restoration and Construction

2. Manage Customer Experience -

Own and oversee the resolution of escalated customer concerns working closely with Operations to identify solutions and ensure a positive customer experience.
Ensure the Shared Services team acquires customer verbal surveys during or after service interactions.
Drive initiatives to obtain and manage customer reviews ensuring feedback is captured tracked and leveraged for continuous improvement.

3. Technology & Process Workflow Efficiency - Oversee and implement new technologies to improve workflows streamline processes
and increase overall team efficiency.

4. Registrations & Vendor Portal -. Responsible for managing all company registrations and overseeing vendor portal accounts to ensure
accuracy compliance and timely updates.

6. Establish clear performance expectations aligning individual goals with the organizations annual and quarterly plans.

7. Lead mentor and develop a multi-functional team across dispatch customer experience technology vendor management and
reporting.

8. Build a culture of accountability collaboration and continuous improvement.

9. Foster talent development and career growth opportunities for team members.

10. Ensure compliance with all federal state and local regulations as well as SERVPRO standards and policies.

What Were Looking For:

Bachelors degree in business administration or related field
Experience in the Mitigation/Restoration industry
Strong written and verbal communication skills
Demonstrated leadership and people-management capabilities
Proficiency required in problem solving time management and ability to prioritize and deliver goals/objective

Why Servpro

A respected brand with nationwide recognition
A dynamic team-oriented culture that supports your success
Competitive salary plus performance-based incentives
Opportunities for growth within a fast-paced essential industry
Company laptop and cell phone
Comprehensive benefits package
401(k) with Company match
Paid vacation holidays

SERVPRO is an Equal Opportunity Employer

Compensation: $70000.00 - $80000.00 per year

Picture yourself here fulfilling your potential.

Required Experience:

Director

Key Skills

Crisis Management
Marketing
Public Relations
Fundraising
Media Relations
Constant Contact
Strategic Planning
Social Media Management
Team Management
Public Speaking
Wordpress
Writing Skills

Apply Now

About Company

Servpro

The best restoration company near you, SERVPRO is available 24 hours for commercial & residential property emergencies like water damage, fire cleanup, mold damage & more.

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