Team Lead (Store Supervisor)

#Enter the Game

Activate is a technology company building interactive gaming facilities across US Canada and beyond into the global market. We take entertainment into the future by fusing technology and physical activity to create live-action gaming experiences. To learn more about us clickhereand follow us onInstagramandFacebook@activategames.

We are looking to expand our team with the addition of a Team Lead. The Team Lead at Activate works under the direction of the Store Leader. The primary responsibilities are to ensure customers receive a positive experience during their visit to Activate and to oversee all staff on shift providing them with guidance and assistance as needed. They have overall expectations to lead by example model behaviours around attendance attitude and attention to detail.This is a full-time position at our Westminster store on 6514 S Parker Road Unit 102.

Essential Duties and Responsibilities:

Customer and Store Operations

• Responsible to answer phones and emails and capitalize opportunities to accommodate customer needs; troubleshoot challenges around bookings to secure them
• Assist customer at check-in completing daily cash out sheets accurately creating and receiving invoices taking payments and perform overrides at check-in
• Resolve customer complaints and escalate to the Store Leader as required
• Effective communication to their team and customers of the status of the facility including each room to ensure the best customer experience
• Aware of all Activate Programs ensure they are applied in compliance with company standards

People Leadership

• Train new employees lead with knowledge maintaining a key focus on customer success
• Coach and foster relationships with incoming potential customers existing employees and management
• Oversee staff and delegate tasks supporting them throughout the scheduled shift
• Facilitate solution minded processes for customer questions complaints and issues lead and emulate Activate values

Maintenance and Inventory

• Understand and assess maintenance requirements related to inventory management and componentry
• Maintain the rooms by delegating cleaning painting and any required maintenance
• Receive track and maintain inventory for all maintenance merchandise and vending products and communicate needs to the Store Leader
• Identify maintenance needs and work with Store Leader on provisioning appointments when necessary keep updated and accurate notes of related activities

Working Environment:

• Capacity to lift and carry merchandise supplies and equipment weighing up to a certain limit as required for stocking shelves organizing inventory and completing store task
• Capability to bend stoop and reach to access merchandise perform cleaning and maintenance tasks and ensure the overall presentation and organization of the store
• While performing the duties of this job you may be required to sit stand walk reach with your hands and arms stoop kneel crouch crawl and communicate with others for long periods of time
• Must be capable of lifting weight up to 50 lbs. consistently and standing for extended periods typically 8 hours
• Must be able to work day evening and weekend shifts (ability to work various shifts starting as early as 8 am and ending at 1 am is required)

The Qualifications:

• 1-2 years of previous experience in a similar role with strong focus in engaging customer relations is preferred
• Demonstrated collaborator and previous experience overseeing a team of 10 is an asset
• Proficient in the use of hand and power tools
• Proficiency in Microsoft Office and related software is an asset

The Perks:

• Competitive wage
• Benefits package (Medical Dental and Basic Life)
• Paid time off
• Casualdress
• Fun and dynamic work environment
• On-site parking

Successful completion of a criminal record check is a condition of employment for this position.

Activate is an equal opportunity employer. All qualified applicants will receive consideration for employment. Activate is committed to providing access equal opportunity and reasonable accommodation for individuals with disabilities in employment its services programs and activities. To request reasonable accommodation for a protected characteristic contact which is an email monitored for this purpose.

We thank all applicants for their interest however only those candidates selected for interviews will be contacted.

Required Experience:

Manager