Limited-service Support CA
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Who We Are
Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips the brains of devices we use every day. As the foundation of the global electronics industry Applied enables the exciting technologies that literally connect our world like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology join us to deliver material innovation that changes the world.
What We Offer
Location:
ShanghaiCHNYoull benefit from a supportive work culture that encourages you to learn develop and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possiblewhile learning every day in a supportive leading global company. Visit our Careers website to learn more.
At Applied Materials we care about the health and wellbeing of our employees. Were committed to providing programs and support that encourage personal and professional growth and care for you at work at home or wherever you may go. Learn more about our benefits.
As a Field Service Engineer Customer Engineer at Applied Materials you serve as the direct liaison with customers collaborating closely to install maintain and upgrade equipment. Youll use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues. Your responsibilities include performing preventative and corrective maintenance on various systems such as electrical vacuum mechanical plasma hydraulic and gas systems. Additionally youll coordinate and communicate directly with customers to ensure smooth operations and exceptional service.Role Responsibilities:
Supported all LSP sites by ensuring stakeholder activities adhered to compliance standards through effective daily operations and communication.
Responded promptly to Field Engineers providing assistance with parts checking and Declaration Form approvals.
Conducted pre-reviews of service cases to enhance Service Order (SO) quality and ensure compliance with Trade requirements.
Minimum Qualifications:
Completion of an Associate degree military technical training field service experience or trade certification
12 years of work experience in customer/field service support or a related technical field
Ability to read and interpret electrical and mechanical schematics
Experience diagnosing and resolving basic technical challenges
Basic mechanical aptitude with pneumatics hydraulics electronics vacuum or thermodynamics
Familiarity with hand tools and their appropriate usage including digital multimeters
Effective written and verbal communication skills
Basic knowledge of Microsoft Excel Word and PowerPoint
Preferred Qualifications:
24 years of work experience in customer/field service support or a related technical field
Additional Information
Time Type:
Full timeEmployee Type:
Assignee / RegularTravel:
NoRelocation Eligible:
NoApplied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race color national origin citizenship ancestry religion creed sex sexual orientation gender identity age disability veteran or military status or any other basis prohibited by law.
Key Skills
- MAC
- Active Directory
- Service Support
- End user
- Access Points
- trouble tickets
- OS
- Linux
- Project Management
- Service Management
- Service Quality
- Setup
- Service Desk
- hardware
- Software Applications
About Company
Applied Materials, Inc. is the global leader in materials engineering solutions for the semiconductor, flat panel display and solar photovoltaic (PV) industries.
