Guest and Workplace Experience Reception Coordinator

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

JLL Experience Services team members are experts who create value through lasting partnerships. At JLL it is our goal to provide workplace experiences that will be long remembered by our clients. We set the standard for superior experiences for our clients and our teams.

Job Summary

The Guest and Workplace Experience Reception Coordinator will work with on site teams responsible for delivering exceptional client experience every day through enhanced engagement proactive communication and high touch service within our clients office campus.

This role is responsible for the implementation of the experience programs at the client location. This client facing role provides the opportunity to combine your passion for service brilliant people skills and enthusiasm for creating a hospitality focused workplace environment.

Job Responsibilities

• Manage all Client employee enquiries across the campus relating to Guest and Workplace Experience Services. This will include ticket management troubleshooting and feedback related to the services within the campus.

• Deliver the primary goal of positively impacting the care and comfort of Client employees and guests.

• Execute Reception/Guest/Mailroom services in line with agreed SLAs and operating procedures.

• Line management of direct reports supporting role performance and coordination of schedules and tasks. Delivering. JLL performance cycle.

• Provide cover to Guest and Workplace Experience Services roles when needed.

• Conduct routine walkthroughs and assessments of the soft services delivery to ensure flawless execution of service delivery for the Client.

• Support data collection analysis and reporting in alignment with the Clients goals and objectives.

• Work collaboratively with the account team to deliver all services with a focus on end user experience.

• Assist with third party vendor relationships and service partners to provide maximum service delivery.

• Build and maintain relationships with Client employees and guests

• Engage with Client employees within the workplace; walking floors to ensure Workspaces (offices desk conference rooms mailroom pantries etc.) are stocked and maintained.

• Identify potential risks and escalate as appropriate to ensure seamless service delivery.

• Strive to continually improve guest and experience services. Engaging in a culture of continuous improvement and innovation developing practice and service delivery efficiencies.

• Providing weekly monthly and quarterly reports to both JLL and Client facilities management when required.

• Giving appropriate and timely follow-ups to colleagues and customers in emails task systems social posts and face to face

• Manage and govern all vendor documentation including Onboarding H&S Statement of Work (SOW) Risk Assessment Method Statements (RAMS) insurances and certifications to ensure all is kept up to date and standard

• Be the escalation point for all Guest and Experience services and projects across the Campus to ensure timely solutions and identification

• Working in accordance with health and safety measures and promoting a culture of safety amongst colleagues contractors and vendors

• Perform and provide additional duties and support as requested

About you

• You are proficient in both French and English. French is spoken within the site; the business language is English with international visitors.

• You have prior relevant experience in hospitality facility / property management operations and/or knowledge of commercial real estate preferred

• You have exceptional customer service skills and professionalism with a passion for hospitality

• You are keen to develop within the workplace spending time supporting a multi-disciplinary team gaining knowledge and expertise

• You work collaboratively as part of a team to solve problems with professionalism and service focused approach

• You are adept at multitasking and can manage multiple projects effectively in a fast-paced environment

• You keep up to date with industry trends and have direct experience or an interest in facilities management and customer service

• You are open and have good communication skills

• You strive for excellence in what you do and share ideas for improvement

• You are proficient with Word and excel and have a keen interest in technology

• You are adaptable to work to requests and projects that will vary from day to day

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

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Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.