Rota Coordinator

Position: Rota Coordinator
Duration: Permanent full time
Location: On site. Working from home is possible but it must not exceed time spent in the office other than in exceptional circumstances.

Hours: Full-time 37.5 hours a week

Line Manager: Head of Volunteer Management

Key Responsibilities

The RotaCoordinator:

• Welcomes and onboards new volunteersallocatingshifts that reflect their shift preferences
  

• Ensures all appointments are effectively covered and worksclosely with the Visitor Supportteamto achieve this

• Stands down volunteers when cover that has been booked in advance is no longer needed

• Takes the preferences of visitors into accountwhen cover shifts are booked e.g. ensuresthat a male volunteer has not been booked to see someone who cannot see a man

• Ensures cover volunteers can meet the needs of the shift e.g. that an assessment trained volunteer covers whereinitialassessment appointments are booked in

• Helpsbuild a cover bank of volunteers they can call on a short notice

• Tactfully reminds volunteers of their commitment toour visitors where necessary

• Works (indirectly) with software developers to improve the volunteer database

• Records and updates important informationaboutourvolunteers treating information about their personal lives with sensitivity and respect

• Flags to supervising volunteers and the Head of Volunteer Managementif a volunteer has frequent absences / cancellationsor if they appear inneedadditionalsupport

• Puts people on leave of absence after consulting Visitor Support and follows up with them about return dates

• Liaises closely withVolunteer Recruitment and Training who will give them the names and numbers of new volunteers and their shift preferences and organise refresher training forvolunteersreturning from leave of absence

Attributes and skills

• Strong commitment toand good understanding ofTLPsmission and values
• Excellent attention to detail
  
• Excellent IT skills
  
• Excellent oral and written communication skills
• A good memory for names faces and shift patterns
• Excellent organisational and administrativeskills
• Recent experience asaTLP volunteeror good insight into volunteer roles*
• Proactivity and problem solvingand the ability to prioritise
• The ability to stay calm under pressure
• Excellent interpersonal skills both face-to-face and on the phone and a positive attitude
• Flexible
• Reliable

* Rota Coordinators who dont have experience as volunteers are required to shadow prep programme modules

Compensation

Salary: 30157 (Subject to a scheduled review and anticipated increase in April 2026)

Benefits:

• 3% employer contribution towards pension
• 25 days annual leave with one extra days annual leave for each full year of service up to five years
• Access to Medicash health benefits and critical illness cover after three months of employment
• Employee Assistance Programme

Application

Please submit a cover letter (no more than one page of A4) and CV by 12pm on 30 January 2026. If you wish to discuss this role further please contact Caroline Passmore:

Required Experience:

Junior IC