Customer Experience Coordinator
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Job Summary
Portico are on the lookout for a Customer Experience Coordinator for a building in central London.
The overall aim of the Customer Experience Coordinator is to work alongside the Welcome Host and other service providers to create and uphold a positive visitor experience.
The Customer Experience Coordinator will have the chance to create and cultivate the front-end user experience for guests and occupiers of the building. This includes: -
- Helping to creating the bespoke building app and uploading content
- Creating an events calendar and any required collateral as well as running in house events
- Creating music playlists for the public space
- Providing concierge services as well as any other services that will create added value for the occupiers experience.
This is a hands-on role with the Customer Experience Coordinator working from the Reception desk and sharing the welcome responsibilities with the Welcome Host.
Shift details: 40 hour per week shifts from 8am-5pm Mon-Fri.
Salary: 39000 per annum.
Qualifications :
Corporate reception experience is required for this position as well as knowledge of running small in-house events and budget management.
The successful candidate will also have previous experience of using visitor management systems and will be happy to work alone or as part of a small team. They will be proactive and self-motivated with a desire to implement a truly memorable customer experience.
The successful candidate will have strong communication skills good attention to detail and the natural initiative to take tasks on automatically. They must be a people person and show good levels of flexibility and adaptability to manage differing client needs. An excellent multitasker the successful candidate will be the go-to person in the building and will need to focus on building strong and lasting relationships with the tenants.
Additional Information :
Whats in it for you
- Excellent holiday allowance
- Pension contributions
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme.
- 24-hour personal helpline for employees providing counselling & information services.
- Access to Choices our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers hotels cinemas and many more.
- Our Training Academy provides excellent training and development opportunities for our people.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Computer Science
- user experience
- User Interface
- SME
- CSS
- Interaction Design
- Windows
- Android
- Usability Studies
- Visual Design
- HTML
- User Research
- JavaScript
- Web Services
- Wireframes
About Company
Wong Sun Hing Group was founded in the 1960s, started in the textile industry and has grown in tandem with Hong Kong's continuous economic development. We have always focused on the pursuit of quality, and have created a number of premium products in the real estate, food and beverage ... View more
