Manages parts operations within the store location to provide the highest level of external and internal customer satisfaction while maximizing return on investment through parts sales inventory control and expense control. Execute parts department processes. Attracts retains and effectively engages department personnel.
o Works with Corporate Parts Manager to develop and follow an annual parts department budget to provide realistic attainable and measurable parts sales and profit goals compatible with overall dealership financial and operational objectives
o Promotes and merchandises parts and accessories in conjunction with other store locations
o Monitors parts sales frequently to ensure achievement of budgeted sales and profit goals
o Maintains an accurate and effective parts inventory control system that includes a routine and/or annual physical inventory and proper counter procedures
o Submits all parts warranty and return claims within the required time frame to receive maximum credit
o Maximizes use of all order discount programs to achieve management stock order goals
o Delegates responsibilities to team members
o Manages recruiting staffing scheduling reviews and employee development including disciplinary actions for employees reporting to this position
o Ensures all department tools equipment and vehicles are in good working order
o Demonstrates a genuine concern for company as a whole by promoting teamwork and maintaining a positive attitude. Exhibits outstanding communication skills and cooperates with other departments and locations within company
o Provide team leadership and outstanding customer service that builds trust fosters long-term relationships and enhances overall customer satisfaction
This job description is not intended to be all inclusive and employee will also perform other reasonable related business duties as assigned by the immediate supervisor or other leadership as required. Company reserves the right to revise or change job duties and responsibilities as the need arises.
o Education: High School Diploma or equivalent experience
o Experience: 2 years of experience in Parts Department operations Experience leading others
o Skills: Ability to use standard desktop load applications such as Microsoft Office and internet functions. Ability to write and speak effectively to individuals and groups. Basic understanding of financial principles relative to Parts Department operations. Ability to analyze and interpret internal reports. Excellent customer service skills
o Working Conditions: Ability to work extended/flexible hours that may include some scheduled Saturdays
Required Experience:
Manager
Deer Country Farm and Lawn is your full service John Deere dealer in Pennsylvania, with four locations to serve you. We can fill your needs for anything from a riding mower to a powerful 300+ hp tractor for your farm. For residential customers, we have a complete selection of new John ... View more