Executive Assistant Manager

We are seeking an accomplished Executive Assistant Manager to join our Executive team. This role oversees all operational departments including Food & Beverage Kitchen and Rooms Division ensuring seamless coordination elevated service standards and exceptional guest experiences throughout the hotel.

While this is a whole of hotel leadership role a strong background in luxury Food & Beverage is essential. Our culinary and dining experiences are central to our identity and this role plays a key part in shaping and refining that offering within a broader operational framework.

Reporting to the General Manager you will provide visible confident leadership and ensure that every department consistently reflects the sophistication and refinement expected of a luxury MGallery property.

What you will be doing...

• Provide strategic and hands on leadership across all operational departments including Food & Beverage Kitchen and Rooms Division
• Partner closely with Food & Beverage and Culinary leaders to maintain exceptional dining standards and guest satisfaction
• Ensure seamless alignment between Restaurant Bar Events Kitchen Front Office Concierge and Housekeeping teams
• Elevate the luxury guest journey across all touchpoints delivering personalised and anticipatory service
• Maintain a strong presence in public areas welcoming VIP guests and leading service recovery with professionalism and care
• Drive operational excellence through regular reviews quality control and attention to detail
• Lead mentor and develop departmental heads to build capability and consistency
• Support financial performance through sound oversight of productivity labour management and operational efficiency
• Collaborate with Sales Revenue and Finance to ensure operational strategy aligns with the hotels positioning and objectives

Qualifications :

• Proven senior leadership experience within a luxury hotel environment
• A strong and credible background in high-end Food and Beverage operations
• Demonstrated experience overseeing multi department hotel operations including Food & Beverage and Rooms
• A deep understanding of luxury service standards and guest expectations
• A calm visible and confident leadership presence
• Strong operational capability supported by sound commercial awareness
• Experience engaging with ownership brand and corporate stakeholders
• Flexibility to align your schedule with business needs ensuring visible leadership during peak periods

Additional Information :

Whats in it for you...

• A key executive leadership role within one of Melbournes most recognised luxury hotels
• Great benefits worldwide accommodation and food & beverage discounts from day one Chadstone Shopping Centre discounts free nights accommodation on your anniversary with Accor discounted health insurance and a free confidential Employee Assistance Program
• A supportive dynamic team environment in one of Melbournes most iconic luxury hotels
• Work close to home based in Melbournes vibrant south-east avoid the CBD commute
• Endless growth opportunities as part of Accor Australias largest hospitality employer with access to industry-leading training career pathways across a global network and the ability to truly shape your future

Apply now to become part of the story at Hotel Chadstone Melbourne MGallery. We cant wait to welcome you!

Remote Work :

No

Employment Type :

Full-time