Customer Relations Assistant

Trafford - UK

Monthly Salary: Not Disclosed

Posted on: 20 hours ago

Vacancies: 1 Vacancy

Job Summary

Job Title:Customer Relations Assistant - Platform Staff

BUSINESS FUNCTION: Customer & Commercial

SALARY:26101 plus overtime opportunities

Grade: RO2

ROLE TYPE:Customer Service

LOCATION: Altrincham

HOURS:Full Time

Are you passionate about people and love helping othersWere on the lookout for a Customer Relations Assistantto joinour dedicated Station Teams across the Central Region.

As the faceof Northern youll provide essential support and information to ourcustomers ensuring their journey is smooth from start to finish.

If you thrive in a role where every day is different lovesolving problems and enjoy being part of a friendly and supportive team wedlove to hear from you!

What Youll Be Doing

Be the go-to person for customer advice on journey times service delays tickets fares and reservations
Ensure our stations remain safe clean and welcoming at all times
Handle challenging or complex customer queries with confidence and care
Maintain compliance through internal checks and procedures
Passenger Assistance support
Oversee ticketing stores and leaflet stock levels
Manage station finances including cash handling and preparing for banking
Provide vital support during service disruption to minimise customer impact
Ensure all station promotional materials are accurate and up to date

About you

A genuine passion for delivering exceptional customer service
Excellent communication skills both written and verbal
Strong IT literacy and the ability to learn new systems
Confidence to work independently and handle responsibility
Willingness to work shifts including evenings and weekends with flexibility around rosters that can change up to 48 hours prior (including location)

Whatsin it for you

At Northern wedontjust value our people-we go the extra mile to support taste of what you can look forward to:

Free Travel:Unlimited free travel for you your partner and your dependents on Northern to75% discount on other networks in the UK and Europe.
Generous Pension Scheme:We top up your contributions by 1.5 times.
Enhanced Family Benefits:We offer 9 months of full pay for maternity leave and 2 weeks for paternity leave.
Cycle to Work Scheme:Save up to 42% on a bike and spread the cost.
Electric Car Scheme:Lease abrand newelectric or plugin hybrid car.
Exclusive Discounts:From shopping to wellbeing Northern Perks has you covered.
Employee Assistance Programme:24/7 support for family lifestyle and more.
Training and Career Development:We offer tailored training to our colleagues and opportunities to gain recognised career pathways no matter what part of the businessyourein.
Recognition:We know how important it is to show how much we appreciate our we have our Northern Lights and Northern Sparks Awards recognising and celebrating brilliance every day.

We may close thisrole early if we receive high volumes of applications so dont delay applytoday!

However if you miss the application window for this particular role please keep checking back for other opportunities. We are always on the lookout for great people to join the Northern Team!

Why NorthernWeremore than just a train heartbeat of the North - connecting communities creating opportunities and driving sustainable growth. With 2500 trains running dailywereon a mission to improve rail travel and enhance the customer experience while protecting the in 1825 the first passenger train set off in the North of England after which rail quickly spread across the globe - and this yearwerecelebrating 200 years of the modern railway. As we look back on the historic events that led us here we also look towards the future as we move into the era of Great British us at this pivotal moment in rail history and play your part in our journey.

A place for everyoneThe best journeys happen when everyone feels welcome on Northern wedontjust move people from A to B -werebuilding a teamwhere everyone feels they belong. Ourtalentteam can make reasonable adjustments to the process ifthatssomething you a Level 2 Disability Confident employer so if you meet theminimumcriteriafor the rolewellalways offer an automate parts of our screening process to remove any unconscious bias and to make sure every application is treated fairly. All successful offers will be subject to aDBS check anda medical matter your background experience or whether you call it a bapbarm or cobtheresa place for you here in the railway.

Required Experience:

Junior IC

Job Title:Customer Relations Assistant - Platform StaffBUSINESS FUNCTION: Customer & CommercialSALARY:26101 plus overtime opportunitiesGrade: RO2ROLE TYPE:Customer ServiceLOCATION: AltrinchamHOURS:Full TimeAre you passionate about people and love helping othersWere on the lookout for a Customer Rela...