Director, Go Live

JOIN US AT MODO

Are you ready to build a rewarding career and redefine the digital experience

Join us in our mission to help organizations simplify anytime access to the information tools and resources their users need to feel supported engaged and inspired. The Modo digital engagement platform has empowered the worlds most recognized academic institutions and global brands to create branded fully-customized super apps for their organizations. As a category leader for workplace and campus apps our SaaS solution accelerates development streamlines content creation and offers virtually unlimited possibilities to integrate popular tools essential systems and engaging features into a unified app.

THE OPPORTUNITY

The Director of Enterprise & Higher Education Go-Live oversees and manages the implementation and execution of customer deployments related to the launch and expansion of Modo applications platforms and services across both Enterprise and Higher Education customer segments. This role is accountable for ensuring seamless transitions from sale to production high-quality customer outcomes and scalable repeatable go-live methodologies.

The Director partners closely with Sales Customer Success Product Engineering and Professional Services to deliver consistent high-impact implementations that meet the unique operational technical and organizational needs of enterprise workplaces and higher education campuses.

This is a remote position that can be performed from anywhere in the continental U.S.

RESPONSIBILITIES

Go-Live & Implementation Leadership

• Own and lead customer Go-Live team and initiatives for new and expanding Modo deployments across Enterprise and Higher Education.
• Own the full Go-Live lifecycle including scoping planning launch stabilization and handoff to Customer Success.

Program & Project Management

• Oversee multiple concurrent implementations managing timelines budgets resources dependencies and risk.
• Track milestones KPIs and success metrics; provide clear regular reporting to internal leadership and stakeholders.
• Ensure predictable delivery and consistent execution across all customer deployments.
• Manage external vendors and technology partners to support integrations related to deployments ensuring partner deliverables meet Modo standards timelines and customer expectations.

Cross-Functional & Customer Collaboration

• Coordinate Sales Product Engineering Support and Customer Success teams to ensure alignment and accountability.
• Serve as the executive escalation point for Go-Live risks delivery challenges and customer concerns.
• Partner directly with customer stakeholders to align deployment activities with business operational and change management goals.

Segment-Specific Delivery

• Higher Education: Lead implementations that account for academic calendars SIS/LMS integrations governance accessibility and campus-wide launches involving students faculty and staff.
• Enterprise: Lead complex deployments involving security identity systems integrations and large-scale workforce rollouts.

Supervisory Continuous Improvement Responsibilities

• Directly and indirectly manage assigned staff including hiring onboarding coaching performance management and employee development in accordance with company policies and applicable laws.
• Oversee training and enablement for Go-Live and Enterprise Premium Support team members
• Conduct post-Go-Live reviews to assess outcomes identify improvements and refine delivery methodologies as well as continuously improve standardized Go-Live frameworks playbooks and best practices with segment-specific flexibility.
• Stay current on trends in enterprise workplace technology and higher education digital experiences.
• Lead and develop team members fostering operational excellence and continuous improvement.

OUR WISH LIST

• Bachelors degree or higher required. Degree in Computer Science Project Management or a related field preferred
• 7 years of experience in project or program management with a proven record of delivering complex technology implementations.
• 3 years of experience leading cross-functional teams.
• 3 years of customer-facing experience including executive-level stakeholder engagement.
• Demonstrated experience managing senior stakeholders across multiple organizations.
• Experience leading change management initiatives within enterprise and/or higher education environments.
• Experience managing vendors and external partners to support implementation and Go-Live delivery.
• Strong project and program management expertise with the ability to develop and execute complex multi-stakeholder implementation plans.
• Proven leadership and people management skills with experience coordinating cross-functional and customer-facing teams.
• Deep understanding of enterprise systems workplace technologies and implementation challenges as well as familiarity with Higher Education IT systems and campus environments.
• Exceptional communication and interpersonal skills with the ability to present deployment methodologies and Go-Live strategies to customers during pre-sales and delivery phases.
• Strong analytical and problem-solving skills with the ability to proactively identify risks and drive solutions.
• Ability to manage multiple concurrent projects and customer deployments while maintaining high quality and consistency.
• Experience managing vendors and external partners in complex implementation environments.
• Solid understanding of change management principles and adoption strategies in both enterprise and higher education settings.
• Proficiency in leveraging tools systems and methodologies to optimize delivery reporting and operational efficiency.
• Commitment to continuous learning and staying current on emerging technologies and implementation best practices.
• Learn and manage hands-on Modo application deployment tasks

WHAT WE OFFER

• Attractive compensation package including equity: The base hiring range for this position is $165000 - $175000. This range is considered a national average determined by the knowledge skills and abilities required for this role. Starting compensation will be commensurate with an individuals background experience and location and may vary.
• Comprehensive medical dental vision life & disability insurance coverage offered for you and your loved ones.
• 401k Retirement Plan: 50% match on the first 6% of total compensation
• Remote Team: We promote flexible working wherever we can so whether you prefer to be fully remote or in an office the choice is yours.
• Generous Time Off: Take the time you need when you need it plus 12 company holidays.
• Parental Leave: 12 weeks of paid leave following a childs birth adoption or foster care placement following one year of service.
• Quarterly Stipend: $500 per quarter stipend to cover Internet mobile phone office parking office transportation office equipment technology hardware (excluding laptop) etc.

HOW TO APPLY

Ready to build the future of digital experience Submit your application here:

Labs provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex sexual orientation marital status gender identity national origin disability genetics veteran status or other legally protected addition to federal law requirements Modo Labs complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

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