Head of Product, Core Experiences Platform

About Gusto

At Gusto were on a mission to grow the small business economy. We handle the hard stufflike payroll health insurance 401(k)s and HRso owners can focus on their craft and customers. With teams in Denver San Francisco and New York were proud to support more than 400000 small businesses across the country and were building a workplace that represents and celebrates the customers we serve. Learn more about our Total Rewards philosophy.

About the Role:

Gusto seeks an experienced Product leader to oversee and drive our Core Experiences platform products and team. As a key member of the Core Experiences group you will assume end-to-end responsibility for the logic and intelligence engines that abstract complexity and power cross-product workflows for all of Gustos products in addition to being responsible for shaping how our key experience engines enable cohesive proactive AI-first customer journeys. The engines are composed of multiple charters with scope for expansion currently covering reporting compliance permissions and onboarding experiences. Beyond the platform focus this role will also drive a new vision strategy and roadmap for a primary customer experience. Job-to-be-done: understanding which actions are required across all of Gustos services and how AI will influence them. This is a critical area for Gusto our current customers and our future vision.

If you are a customer-centric builder who thrives on making a substantial impact within a high-growth organization we would be thrilled to hear from you!

About the Team:

The Core Experiences Platform teams encompass the foundational data models APIs and UX concepts (or commons) that teams across Gusto leverage to build high-quality cohesive experiences at scale. We think globally about how to craft a thoughtful system of apps and experiences considering the full stack so that App teams can focus more locally on solving their unique jobs to be done. This work is critical to ensuring that Gusto functions and feels like one integrated connected experience where concepts data and UX patterns have shared meaning and where customers can build their own understanding and confidence because the experience is predictable consistent AI-first easy to use and feels custom-built for the unique needs of their business.

Heres what youll do day-to-day:

• Own the vision and strategy. Set the long-term direction of the Core Experiences platform teams and product experiences defining the big problems we can solve well and building toward a durable competitive advantage. Youll do this by continuously uncovering and deeply understanding customer needs testing risky assumptions running lean experiments and staying close to trends and the market environment as the product evolves toward productmarket fit.
• North star. Identify a common thread across all of Gustos product areas that can be solved with Core Experience platform offerings and create a durable competitive advantage.
• Collaborate and influence. Partner across every function Engineering Design Data Science Service Delivery Marketing Finance and more to bring your bold vision to life. Youll rally cross-functional teams and leaders around a shared strategy building alignment and momentum to make that vision a reality.
• Make it happen. Be the pace setter. Drive execution as a boundaryless builder with end-to-end ownership. You will use AI as your co-builder to turn complex problems into durable customer-loved solutions with urgency and care.
• Institutionalize and scale AI-native practices across teams: Make AI a core part of how your teams and partners discover build and deliver products. Lead the design and adoption of AI-powered workflows tools and processes and coach PMs and cross-functional partners to apply them effectively and responsibly. Create reusable frameworks playbooks and best practices that raise the bar for AI fluency and execution across the organization.

Heres what were looking for:

• Possess 10 years of hands-on product development leadership experience within an R&D team in a modern technology business.
• Direct prior platform product leadership
• Demonstrated Platform experience and a combination of systems thinking user empathy and a vision-driven approach to Platform product management
• A proven track record of driving impact with both 0 to 1 and at-scale products within a multi-product company.
• Expertise in identifying and understanding patterns across interconnected systems
• Exceptional communication and interpersonal skills with the ability to lead through influence and inspire cross-functional teams in high-stakes environments
• Display strong strategic thinking skills capable of evaluating multiple paths making effective tradeoffs and articulating a clear and compelling forward plan.
• The ability to tell a compelling story that drives alignment and inspires action.
• Strong collaboration skills; ability to quickly build trust.
• A passion for helping small businesses.
• Youre a builder at heart entrepreneurial curious fluent and staying up to date on AI tools that help you move faster and think bigger.
• Experienced in building with modern AI systems from prompting and fine-tuning to evaluating outputs and shipping reliable user-facing experiences.
• Coach and multiplier of AI craft You mentor PMs and cross-functional leaders to build AI fluency both in how they evolve business and product strategies to use AI for customer and business impact and in how they integrate AI into daily work. You drive systematic adoption of AI practices that increase execution speed decision quality and customer value at scale.

If you dont think you meet all of the criteria above but still are interested in the job please apply. Nobody checks every box and were looking for someone excited to join the team.

Our cash compensation amount for this role is $206000/yr to $248000/yr in Denver & most major metro locations and $243000/yr to $292000/yr for San Francisco Seattle & New York. Final offer amounts are determined by multiple factors including candidate location experience and expertise and may vary from the amounts listed above.

Where do PMs at Gusto work

We have offices in Denver San Francisco and New York and have remote team members across the US and Canada. We are also actively hiring for the following hubs: Toronto Canada Los Angeles CA and Seattle WA. Our open roles will be listed on the careers page and in the job description for positions eligible for work.

Gusto has physical office spaces in Denver San Francisco and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles Gustos subsidiary whose physical office is in Scottsdale.

Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.

When approved to work from a location other than a Gusto office a secure reliable and consistent internet connection is required. This includes non-office days for hybrid employees.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds not just because its the right thing to do but because it makes our company stronger. If you share our values and our enthusiasm for small businesses you will find a home at Gusto.

Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race color religion national origin age sex (including pregnancy childbirth or related medical conditions) marital status ancestry physical or mental disability genetic information veteran status gender identity or expression sexual orientation or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories consistent with applicable federal state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey please fill out this form and a member of our team will get in touch with you.

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