Staff IT Support Specialist

Role Overview

SoFi is seeking a Staff IT Support Specialist Jira Administrator to join our IT Operations team. Reporting directly to the Senior Director of IT Operations you will be the primary owner of our Atlassian ecosystem. This is a high-impact role based out of our San Francisco office responsible for the health scalability and strategic direction of Jira and related tools across the enterprise. You will not only manage the day-to-day administrative requirements but also serve as a strategic partner to business units to optimize workflows and drive operational excellence.

Key Responsibilities

• Platform Administration: Serve as the primary administrator for Jira Cloud managing global settings user permissions security schemes and complex workflow configurations.

• Strategic Leadership: Define and execute the long-term strategy for Atlassian tools at SoF - specifically JIRA - ensuring the platform evolves to meet the needs of a rapidly growing fintech environment.

• Workflow Optimization: Partner with engineering product and business teams to design implement and maintain custom workflows fields screens and reporting dashboards that improve team velocity.

• Governance & Compliance: Establish and enforce best practices for project configuration plugin management and data integrity to ensure the platform remains performant and compliant with financial industry standards.

• Automation & Integration: Leverage Automation for Jira low code/now code automation platforms and API integrations to connect Jira with other enterprise tools (e.g. Slack GitHub Okta) to eliminate manual overhead.

• Upgrades & Maintenance: Manage the evaluation testing and implementation of new features marketplace apps and version upgrades.

• Training & Support: Act as a subject matter expert providing advanced troubleshooting and creating documentation or training sessions for power users across the company.
  

Qualifications

• Experience: 5 years of experience in Atlassian administration specifically managing large-scale Jira environments in a professional enterprise setting.

• Technical Skills: Deep expertise in Jira Query Language (JQL) Jira Service Management (JSM) and Confluence. Experience with ScriptRunner (Groovy) or Jira API integrations is highly preferred.

• Strategic Mindset: Proven ability to move beyond ticket-taking to proactively identifying process improvements and driving tool adoption strategies.

• Communication: Excellent verbal and written communication skills with the ability to translate complex technical requirements into business-friendly solutions.

• Education: Bachelors degree in Computer Science Information Technology or a related field or equivalent practical experience.

• Certification: Atlassian Certified Professional (ACP) status is a significant plus.

Required Experience:

Staff IC