IT Support Specialist II-Production Support
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Job Location:
Reston, VA - USA
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Role: IT Support Specialist II-Production Support
Location- Reston VA & Plano TX (Hybrid)
Duration: Long Term
Job Description:
The client is seeking an IT Support Specialist II to provide support for complex applications by creating and developing software solutions to application errors reported. The IT Support Specialist provides end-user support which may include providing systems administration assistance coordinating stakeholder discussions updating user documentation or conducting training. Job Responsibilities: Provision access to users. Address security issues such as ID and Password. Log interactions and escalate as needed. Follow up on escalated issues. Direct customers to guides and training resources. Update training materials. Perform emergency setup and configuration for customers. Provide training to customers in routine program operation. Monitor the system for errors bug and potential performance enhancements. Analyze and resolve technical problems raised by external customers via phone web chat email and fax. Education/Experience: Bachelors degree in computer programming or equivalent training required.2-4 years experience required. Verbal and written communication skills problem solving skills customer service and interpersonal skills. Basic ability to work independently and manage ones time.
- Assist internal customers in resolving access issues run L1 processes access bulk loads.
- Ensure that L1 processes are following audit with a required skill set of Responsibility
Assist internal customers in resolving access issues run L1 processes access bulk loads.
Ensure that L1 processes are in compliance with audit.
0-3 years of related experience
Technical and Business Experience in IAM world - Specifically with SailPoint IIQ
Implementing and Managing IAM Governance Solutions
Experience in IAM Operations - Issues Triaging User Communication Solution Implementation
Analytical Background
Operational background
Microsoft Suite Applications
SharePoint
Excellent communication skills
Excellent time management skills
Experience in customer service
Attention to detail
Problem Solving and Process Improvement knowledge
Experience with SailPoint administration
Experience with Data Analysis.
- Ensure that L1 processes are following audit with a required skill set of Responsibility
Assist internal customers in resolving access issues run L1 processes access bulk loads.
Ensure that L1 processes are in compliance with audit.
0-3 years of related experience
Technical and Business Experience in IAM world - Specifically with SailPoint IIQ
Implementing and Managing IAM Governance Solutions
Experience in IAM Operations - Issues Triaging User Communication Solution Implementation
Analytical Background
Operational background
Microsoft Suite Applications
SharePoint
Excellent communication skills
Excellent time management skills
Experience in customer service
Attention to detail
Problem Solving and Process Improvement knowledge
Experience with SailPoint administration
Experience with Data Analysis.
Key Skills
- Fund Management
- Corporate Sales
- HR Recruitment
- Linux
- Airlines
