Customer Service Representative
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Job Location:
Dalton, GA - USA
Monthly Salary:
Not Disclosed
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Tarkett has a great opportunity for a Customer Service Representative (Residential)
The Residential Customer Service Representative is the initial point of contact for Tarkett residential customers. They will receive communication and orders through phone calls email fax and website activity. They will also serve as the primary liaison for internal departments such as Sales Project Management Credit Production Planning Operations Technical Services and Shipping to make certain that orders are entered processed and fulfilled accurately and timely. They will answer inquiries regarding order progress product lead times freight rates technical specifications warranties and required company forms when requested. They will also assign stock and other duties as assigned.
Your skills we value:
Primary point of contact for key accounts and internal stakeholders including project management sales operations and logistics
Processes and tracks orders and expedites through production and shipping
Proactively looks for solutions to customer requests
Stays abreast of residential products across all product categories
May participate in regular conference calls with Residential Accounts
Uses keyboarding data entry skills and computer programs (Excel CAMS SAP AS400 Word CRM etc.)
Provides product specifications installation instructions and warranty forms when requested
Cross trains in all facets of the department and may serve as backup for others in the department
Answering calls in a high call-volume setting
Other duties as assigned
Experience & Education Desired:
A history of success in customer service inside sales or a similar field
High school diploma or GED and 2 years of customer facing experience
Experience in residential hard and soft surfaces a plus
Experience in CAMS/SAP Require
Intermediate to advanced proficiency Microsoft Office Suite especially Excel
Excellent organizational written and verbal communication skills a must
What We Offer
A commitment that Safety is #1
Competitive benefits pay and retirement plan options!
Career growth stability and flexible work arrangements.
Responsible Manufacturing Protecting Our Planet for the Future
We utilize renewable energy and a closed loop recycled water process.
We are committed to reducing greenhouse emissions and water consumption.
We are the only flooring company recognized by the Asthma and Allergy foundation.
Who we are:
With a history of 140 years Tarkett is a worldwide leader in innovative flooring and sport surface solutions with 12000 employees and 34 industrial sites. Offering a wide range of products including vinyl linoleum rubber carpet wood laminate artificial turf and athletic tracks. The Group serves customers in more than 100 countries across the globe.
Committed to change the game with circular economy and to reducing its carbon footprint the Group has implemented an eco-innovation strategy based on Cradle to Cradle principles fully aligned with its Tarkett Human-Conscious Design approach.
Tarkett is listed on Euronext (Compartment B ISIN FR000ticker: TKTT).
Tarkett is an equal opportunity employer. We value diversity in backgrounds and in experiences and promote an inclusive workplace where all employees can perform at their best.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
With net sales of more than €2.8 billion in 2017, Tarkett is a worldwide leader of innovative flooring and sports surface solutions. Offering a wide range of products including vinyl, linoleum, carpet, rubber, wood, laminate, synthetic turf and athletic tracks, the Group serves custom ... View more
