System Support Specialist
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Job Location:
Mankato, MN - USA
Hourly Salary:
$ 19 - 27
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
We begin with dreams. Dreams drive our motivation. Dreams are our future. The worlds dreams peoples dreams our dreams. Our passion creates ideas that make dreams come alive. Technology and products that were only dreams become reality.
All for dreams. Dreams challenge and the Nidec-Group will continue to meet the challenge. For the worlds and peoples tomorrows; the worlds first the worlds best technologies and products; we will continue our part in creating a better society.
Job Summary
Nidec is the worlds No.1 comprehensive motor manufacturer handling everything that spins and moves miniature to gigantic. Nidec is a global enterprise comprised of over 300 subsidiaries/affiliates. We are a leading manufacturer of commercial motors industrial motors appliance motors and controls. Our product line features a full line of high efficiency motors for industrial applications in water treatment mining oil and gas and power generation and for commercial applications such as pool and spa condensers cooling towers and large refrigeration units.From keeping us comfortable in our homes to pumping clean water to making our cars more safe electric motors are an indispensable part of our daily lives. At Nidec our employees are on the forefront of developing new motor technologies. As we move deeper into the age of robotics the impact of motors will only increase.
With over 140000 employees stationed worldwide Nidec continues to be a unique organization and each location maintains its individual personality.
Whether driving locomotives powering offshore platforms or keeping the lights on after a storm Nidec electric power generation products impact the world on a daily basis. With over 1000 employees in the Americas we are moving forward with technology to solve our customers electrical power needs for both prime and backup generation needs as the industrys leading manufacturer.
Job Description
Job Description
Shift: 1st shift
Days of Work: Monday Friday
Work Hours: 8:00am to 5:00 pm
Work Location: On-site (North Mankato MN)
Starting Salary: $19.90 to $27.88 Hourly
Pay Frequency: Bi-Weekly
At Nidec we prioritize our teams well-being and success. Our comprehensive benefits package is designed to support you both personally and professionally. These are the great benefits we offer with additional perks and programs available to enhance your overall experience with us.
Competitive Compensation: Attractive salary with additional bonus opportunities.
Health and Wellness: Comprehensive medical dental vision and disability coverage effective from your first day.
Retirement Savings: 401(k) plan with a best-in-class company match of 100% on the employees first 6% with an additional 3% employer contribution to support your financial future.
Work-Life Balance: Generous time off package including PTO and holidays.
Education Assistance: Tuition reimbursement and continuous learning opportunities to support your professional growth.
Position Objective:
The Help Desk Technicians role is to support and maintain technology equipment and IT assets. This includes installing configuring diagnosing repairing and upgrading all corporate hardware and equipment while ensuring its optimal performance. The person will also troubleshoot problem areas in a timely and accurate fashion and provide end user training and assistance where required.
Essential Duties/Responsibilities:
Strategy & Planning
Assist in developing long-term strategies and capacity planning for meeting future hardware and corporate technology needs.
Aid in development of business continuity and disaster recovery plans maintain current knowledge of plan executables and respond to crises accordingly.
Acquisition & Development
Conduct research on and make recommendations for hardware products in support of procurement and development efforts.
Operational Management
Identify and deliver required hardware service levels according to company policies.
Liaise with and provide training and support to end users and staff on equipment operation and other issues.
Install configure test maintain monitor and troubleshoot end user and network hardware peripheral devices printing/scanning devices presentation equipment and other products.
Where required install configure test maintain monitor and troubleshoot associated end user software and networking software products.
Perform on-site analysis diagnosis and resolution of complex hardware problems for a variety of end users and recommend and implement corrective solutions including off-site repair as needed.
Receive and respond to incoming calls pages and/or e-mails regarding hardware problems.
Maintain an inventory of all monitors keyboards hard drives modems printers scanners and other peripheral equipment.
Maintain an inventory of all routers switches bridges server boxes cabling and other networking equipment.
Document instances of hardware failure repair installation and removal.
Maintain up-to-date knowledge of hardware and equipment contracts and supervise contract-based installations.
If necessary liaise with third party support and equipment vendors.
Recommend schedule and perform hardware and peripheral equipment improvements upgrades and repairs.
Position will support all EPGA locations.
Experience/Skills:
Knowledge
Comprehensive hands-on hardware troubleshooting experience.
Ability to operate tools components and peripheral accessories.
Able to read and understand technical manuals procedural documentation and OEM guides.
Ability to conduct research into hardware products and issues as required.
Personal Attributes
Effective interpersonal skills and relationship-building skills.
Strong written and oral communication skills.
Ability to present ideas in user-friendly language.
Understanding of the organizations goals and objectives.
Self-Motivated and directed.
Keen attention to detail.
Analytical and problem-solving abilities.
Able to prioritize and execute tasks in a high-pressure environment.
Experience working in a team-oriented collaborative environment.
Strong customer-service orientation.
Education:
Associate degree in a related area or 0-2 years of experience in the field or in a related area.
Has knowledge of commonly used concepts practices and procedures within a field.
A Certification preferred.
Additional Job Details
First Shift (United States of America)No Soliciting
Nidec will not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to Nidec job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers. Pre-approval from the Nidec Talent Acquisition team is required before any external candidate can be submitted and such candidate must be submitted to the Nidec Talent Acquisition team.
Required Experience:
IC
Key Skills
- Computer Science
- Active Directory
- Clearance
- Facility
- HVAC
- Linux
- Project Management
- Troubleshoot
- Desktop
- Control Systems
- Management System
- Setup
- hardware
- Data Analysis
- Technical Support
About Company
Explore Nidec Power’s advanced motion and energy solutions—delivering high-performance motors, drives, and integrated systems for industrial, commercial, and energy applications worldwide.
