Inn Style Customer Experience Coordinator

McKinney, TX - USA

Monthly Salary: Not Disclosed

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Job Summary

This is a full-time non-exempt position. Compensation is commensurate with experience and aligned with the organizations salary structure and budget.

Summary of the Job:

The Inn Style Resale Store Customer Experience Coordinator plays a pivotal role in shaping the atmosphere of the store and elevating the overall shopping experience. This position supports the day-to-day operations of the thrift store assisting in staff and volunteer supervision customer service donations processing and merchandising managing social media marketing and providing financial oversight. This role acts as the Manager on Duty when the Store Manager is away and contributes to building a mission-driven and team-oriented culture in alignment with The Samaritan Inns values.

Essential Functions:

Serve as Manager on Duty in the absence of Store Management ensuring efficient daily operations.
Lead initiatives that enhance the customer journey from entry to checkout fostering customer retention and repeat business.
Oversee donation processing to floor initiatives including merchandise placement as directed per Store Management to maintain merchandise quality and store appearance. Partner with Store Management to rotate merchandise to reflect seasonal trends community needs and donor inventory.
Oversee daily store opening and closing procedures including accurate handling of all sales transactions in compliance with financial and security policies.
Ensure adherence to store policies safety protocols and loss prevention practices.
Ensure daily sales floor readiness cleanliness and organization. Help facilitate and lead team huddles and staff communications to ensure alignment on daily goals and priorities.
Supervise and train store staff and volunteers on customer service standards and established visual merchandising techniques and assist with onboarding and training of new team members.
Implement and monitor store promotions track sales and inventory trends and contribute to marketing efforts.
Develop and execute social media marketing strategies to promote online resale program. Implement store promotions and corresponding social media marketing and text campaigns.
Create engaging and relevant content to increase brand awareness and drive traffic to store and online sales platforms.
Analyze social media metrics and adapt strategies to maximize traffic to store and online sales platforms.
Manage staff and volunteer schedules to provide optimal sales floor coverage provide ongoing feedback and promote team development.
Address and resolve customer concerns pricing issues and staff/volunteer conflicts on the sales floor.
Manage and leverage Pulse for Good kiosks to gather real-time customer feedback analyze trends and implement responsive improvements.
Conduct secret shopper audits to benchmark service and identify areas of improvement.
Collaborate with the Volunteer Coordinator to increase volunteer participation and coverage to meet specific needs.
Support a welcoming and inclusive environment for all shoppers volunteers and staff.

Required Education & Experience:

A minimum of a high school diploma.
Three years experience providing face-to-face customer service and operational oversight in a retail setting.
Proficient in social media marketing with a strong understanding of various platforms.
Ability to read and interpret documents such as safety rules operating and maintenance instructions and procedure manuals.

Preferred Qualifications:

At least one year of experience in a retail setting providing customer service including experience training and supervising staff.
1-3 years of previous experience in social media marketing and applicable platforms.
Experience managing volunteers.
Bookkeeping experience or comfort with daily sales reconciliation.

Core Competencies / Soft Skills:

Exceptional interpersonal skills and sound judgment.
Ability to coach train and lead staff and volunteers in a retail environment.
Strong verbal written and organizational abilities.
Proficiency in Microsoft Office POS systems and general Windows-based platforms.
Professional welcoming and service-oriented demeanor.
Collaborative team player with a positive solutions-focused approach.
Flexible and adaptable to a fast-paced and evolving work environment.
Ability to perform basic math computations for reconciling daily receipts and supporting bookkeeping duties.

Compensation & Benefits:

The Samaritan Inn provides a comprehensive benefits package including health insurance retirement contributions and paid time off.

Work Environment:

Regularly required to stand; use hands to finger handle or feel; reach with hands and arms and talk or hear and occasionally required to sit.
Ability to frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds with or without reasonable accommodation as needed.
Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and ability to adjust focus.

The Samaritan Inn has made every effort to accurately and thoroughly describe this position. However The Samaritan Inn reserves the right to modify add or remove duties at its sole discretion at any time with or without prior notice. This job description does not imply that these are the only duties essential or otherwise to be performed by the employee in this role. It is not an employment contract implied or otherwise and employment remains at will.

Disclaimer and Equal Opportunity Statement:Job requirements and responsibilities are subject to change to reasonably accommodate qualified individuals with disabilities.

The Samaritan Inn is an Equal Opportunity Employer that values diversity of thought and experience. We do not discriminate based on race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information veteran status or any other characteristic protected by applicable law.

We are committed to providing reasonable accommodations to individuals with disabilities in the application and employment process. If you require assistance or accommodation due to a disability please contact .

All offers of employment at The Samaritan Inn are contingent upon the successful completion of a background check and reference checks.

Required Experience:

This is a full-time non-exempt position. Compensation is commensurate with experience and aligned with the organizations salary structure and budget.Summary of the Job:The Inn Style Resale Store Customer Experience Coordinator plays a pivotal role in shaping the atmosphere of the store and elevating...