Customer Support Assitant

Noida - India

Salary: Not Disclosed

Experience Required: 0-1years

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

Respond to customer inquiries via email chat phone and ticketing systems in a timely and professional manner
Create update and manage support tickets using Jira
Coordinate with internal teams to resolve customer issues and ensure proper follow-ups
Track issue progress and ensure resolution within defined service timelines
Maintain accurate and up-to-date records of customer interactions and support activities
Follow defined support workflows documentation standards and communication guidelines
Ensure service-level commitments are met and deliver a consistently positive customer experience

Requirements

Experience: 0-2 years in a similar support or customer-facing role
Strong written and verbal communication skills with high typing speed and accuracy
Working knowledge of Microsoft Excel and Microsoft Word
Basic understanding of data handling documentation and record-keeping practices
Familiarity with ticketing and issue-tracking systems (Jira preferred)
Strong aptitude with keen attention to detail
Ability to understand problems clearly and ask relevant structured questions
Basic problem-solving and logical reasoning capabilities
Ability to manage multiple tasks efficiently in a fast-paced support environment
Client-handling mindset with a professional service-oriented approach

Benefits

Working hours: 11:00 AM 8:00 PM
Working days: 5 days a week (plus 1st & 3rd Saturdays working)
Medical Insurance coverage for employees
Provident Fund (PF) facility
Quarterly parties and yearly outings/trips for team bonding
Regular check-ins with leadership for growth and feedback
Recognition awards to celebrate high performance
Fun activities and team engagement sessions throughout the year

Required Skills:

Communication Proficient typing skills data handling customer support technical support

Required Education:

Graduated in any discipline

Respond to customer inquiries via email chat phone and ticketing systems in a timely and professional mannerCreate update and manage support tickets using JiraCoordinate with internal teams to resolve customer issues and ensure proper follow-upsTrack issue progress and ensure resolution within defin...