Concierge, Hotel Cala di Volpe e Hotel Cervo, Costa Smeralda
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Job Location:
Porto Cervo - Italy
Monthly Salary:
Not Disclosed
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
POSITION SUMMARY
We are seeking a dedicated and knowledgeable Concierge to join our team. The ideal candidate will be a destination authority and an expert in local culture providing guests with exceptional service and personalized recommendations. As a Concierge you will be responsible for ensuring that our guests have an unforgettable experience by offering insights into local attractions dining and activities while upholding the highest quality standards of LQA and Forbes.
Key Responsibilities:
- Greet and welcome guests with a warm and friendly demeanor.
- Provide personalized recommendations and information about local attractions dining and activities.
- Assist guests with reservations transportation and other requests to enhance their stay.
- Respond to guest requests for special arrangements or services (e.g. transportation reservations laundry) by making arrangements.
- Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
- Gather summarize and provide information to guests about the property and the surrounding area amenities including special events and activities.
- Answer record and process all guest calls messages requests questions or concerns.
- Contact appropriate individual or department (e.g. Bellperson Housekeeping) as necessary to resolve guest call request or problem.
- Review shift logs/daily memo books and document pertinent information in logbooks.
- Maintain a high level of knowledge about the hotels amenities services and local culture.
- Uphold the highest standards of customer service and professionalism in line with LQA and Forbes quality standards.
- Coordinate with other departments to fulfill guest needs and ensure a seamless experience.
- Promote and upsell hotel services and amenities to enhance the guest experience.
- Stay updated on local events trends and new attractions to provide guests with the best possible recommendations.
Qualifications:
- Previous experience working as a Concierge in a luxury hotel or similar environment.
- In-depth knowledge of local culture attractions and activities in Costa Smeralda.
- Excellent communication and interpersonal skills with proficiency in English and Italian. Proficiency in additional languages is a plus.
- Strong problem-solving abilities and attention to detail.
- A passion for hospitality and a commitment to providing exceptional guest experiences.
- Familiarity with LQA and Forbes quality standards is a plus.
#LI-LC2
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Key Skills
- Accounts Receivable
- Customer Service
- Accounting & Finance
- Financial Situation
- Custtomer Relationship
- Product Knowledge
- Communication
- Customer Accounts
- Financial Risk Assessment
- Financial Risk Analysis
- Risk Control
- Payment Method
- Financial statement
- Business Relationships
- Accounts Payable
About Company
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savou ... View more
