Service & Warranty Administrator
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Job Location:
Milwaukie, OR - USA
Monthly Salary:
Not Disclosed
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
PAPE RENTS CLACKAMAS OR
SERVICE & WARRANTY ADMINISTRATOR:
Are you a detailed-oriented person who thrives in a busy environment Do you enjoy working with a wide variety of teammates and customers to accomplish a shared goal If you answered yes to these questions we would love to hear from you! Pape Rents the premier capital equipment dealer in the West is seeking a member to join their service team.
At Pape you can count on us to heavily invest in your career through training resources and support. We want to see you grow your skill set and experience and in turn provide excellent compensation work-life balance and benefits for you and your family. Come join our team!
WHAT YOULL DO:
As our Service & Warranty Administrator you will play a key role in supporting our service operations by ensuring accurate billing and efficient administrative processes and making sure we recover all possible reimbursement for warranty this role you will:
- Prepare review and process customer billing including credit and rebill requests in a timely and accurate manner.
- Coordinate with internal teams to request and track purchase orders (POs) for service-related work.
- Process all incoming warranty claims completing warranty -related data entry and documentation.
- Ensure billing documentation and supporting records are complete accurate and compliant with company policies.
- Communicate with customers and internal stakeholders to resolve billing questions or discrepancies.
- Inform Service team about all warranty work in progress.
- Maintain organized records of invoices credits and related service documents.
- Assist with reporting and data entry related to service billing and financial tracking.
WHAT YOU NEED:
- Excellent communication customer relations and data entry skills.
- Familiarity with Outlook Word Excel and the ability to learn new computer programs.
- Ability to perform at a high level in a fast-paced and team-oriented environment.
- Experience processing warranty claims is a must.
- Experience with service operations coordinating service work and administrative support in a technical or equipment-based environment is a plus!
Compensation: $23/hr (Depending on Experience)
Why work for Pape:
- Competitive pay based on your skills training and experience level.
- Outstanding benefits including 401(k) & Roth 401(k) Retirement Plans with Company Match; Medical Dental Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Employee Assistance Program; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs.
- Progressive Vacation Plans Sick Leave & Paid Holidays Members receive 80 hours of vacation (First year is prorated for new hires based on start date) 40 hours of Sick Leave and 7 paid holidays each year. Pape vacation plans also have tiers based on your seniority so as your seniority grows your vacation time off does as well.
- Advancement Pape is a dynamic growth-oriented organization with a focus on promoting from within.
- Stability and reputation Pape is a family-owned fourth-generation company with over 160 locations over 4000 members and 85 plus years of experience. Pape is known for their stability honesty and integrity.
- Equipment Pape has the largest equipment inventory in the West and an unparalleled parts inventory!
- Employee impact Enjoy an open-door policy where your voice will be heard and your opinions will matter.
- Training You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.
The Pape Group maintains a drug-free workplace and as such requires candidates to successfully pass a pre-employment drug test.
Required Experience:
Unclear Seniority
Key Skills
- OEM
- Customer Service
- Organizational skills
- Algebra
- Computer Skills
- Dealership Experience
- Mechanical Knowledge
- Service Writing
- Filing
- Administrative Experience
- Automotive Service
- Writing Skills
About Company
Papé offers new and used capital equipment, rental options, extensive parts inventories, and dedicated customer service to keep you moving in WA, OR, CA, ID, NV, MT, AK, & HI.
