Workplace Operations Program Manager
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Job Location:
New York City, NY - USA
Monthly Salary:
$ 165 - 200
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
Why Harvey
At Harvey were transforming how legal and professional services operate not incrementally but end-to-end. By combining frontier agentic AI an enterprise-grade platform and deep domain expertise were reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. With 700 customers in 58 countries strong product-market fit and world-class investor support were scaling fast and defining a new category in real time. The work is ambitious the bar is high and the opportunity for growth personal professional and financial is unmatched.
Our team is sharp motivated and deeply committed to the mission. We move fast operate with intensity and take real ownership of the problems we tackle from early thinking to long-term outcomes. We stay close to our customers from leadership to engineers and work together to solve real problems with urgency and care. If you thrive in ambiguity push for excellence and want to help shape the future of work alongside others who raise the bar we invite you to build with us.
At Harvey the future of professional services is being written today and were just getting started.
Role Overview
Were scaling rapidly across multiple global offices and continuing to open new offices and were looking for someone to build a world-class workplace operations program. Youll inherit a team of office coordinators and managers and your mission is to build the systems playbooks and standards that make every officefrom a small satellite to our main headquartersfeel unmistakably Harvey.
Youll own the employee candidate and visitor experience across all locations and youll coach your team to operate at a world-class level as we scale globally. You will design scalable processes that empower distributed teams to deliver flawless execution every single day.
Youll report to our People Operations Lead and partner closely with teams across Real Estate IT Finance Recruiting and Legal.
What Youll Do
Build the Program
Design and document global workplace operations playbooks and standards that can be utilized across new and existing offices
Implement systems and tools (ticketing vendor management space planning etc.) that enable seamless scalable operations
Own and optimize the workplace operations budget; create spend models that make sense across different office sizes and regions
Ensure health safety and compliance standards are met across all offices and adapt to local regulations in each country
Lead the Team
Manage office coordinators and office managers
Set clear expectations and coach your team to consistently deliver excellence in the details
Hire and onboard additional team members as we expand globally
Drive Flawless Execution
Own employee onboarding logistics candidate experience visitor management seating assignments office moves and everything in between
Manage vendor relationships (cleaners plants snacks IT support facilities etc.) to ensure offices are pristine and well-maintained
Create proactive systems (cleaning rotations stock checks maintenance schedules) so nothing falls through the cracks
Handle crisis management and emergency response for workplace issues (facilities failures safety incidents etc.)
Support company events all-hands and offsites with workplace logistics
Partner & Scale Globally
Partner with Real Estate on launching new offices expansions move-ins and space planning
Own change management communications for workplace policies office moves and new systems rollouts
What You Have
5 years in workplace operations office management or related program management roles
Proven experience effectively managing distributed teams with high standards for execution
Systems-oriented: comfortable with spreadsheets process automation workflow tools and evaluating/implementing new systems
Strong cross-functional partnership skills
Extreme attention to detail
Autonomous decisive and comfortable with ambiguityyou prioritize impact and move quickly
Experience managing vendor relationships and holding vendors accountable to standards
Quick problem-solver who stays calm under pressure when urgent issues arise
Able to travel to offices globally (2 weeks per quarter)
Nice-to-haves:
Experience at high-growth startups that professionalized operations at scale
Familiarity with workplace tech (e.g. Envoy ticketing systems space management tools)
Compensation Range
$165000 - $200000 USD
#LI-CA1
Harvey is an equal opportunity employer and does not discriminate on the basis of race gender sexual orientation gender identity/expression national origin disability age genetic information veteran status marital status pregnancy or related condition or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities and requests can be made by emailing
Required Experience:
Manager
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- Management Experience
- Microsoft Powerpoint
- Project Management
- Microsoft Project
- Budgeting
- DoD Experience
- Leadership Experience
- Supervising Experience
- Contracts
About Company
Professional Class AI – Harvey is the platform built to meet the standards of the world’s leading professional service firms.
