Program Manager Senior Program Manager

Location: Rockville MD

Work Type: Hybrid Work (Minimum 3 days onsite may extend based on client meetings delivery needs and proposal support)

Required Clearance: Ability to Obtain Public Trust

Job Title: Program Manager / Senior Program Manager (Federal IT Modernization & O&M)

Job Overview

LCG Inc. is seeking a Program Manager / Senior Program Manager to lead the execution governance and day-to-day delivery of a large multi-workstream federal IT program. This role is accountable for end-to-end program performance across custom application development and modernization platform delivery (including ServiceNow) enterprise architecture database services infrastructure coordination and ongoing operations and maintenance (O&M) in a regulated federal environment.

The Program Manager serves as the primary delivery owner and relationship lead for federal stakeholders in balancing competing priorities managing cross-team dependencies driving delivery discipline and ensuring commitments are met with transparency and predictability. This role partners closely with Product Owners technical leads Business Analysts QA developers operations teams security stakeholders and leadership to ensure work is well-scoped properly governed and delivered with measurable outcomes. The role also owns key planning and financial management activities including forecasting resource planning budget tracking and support for growth/capture activities.

Key Responsibilities

Program Leadership & Delivery Accountability

• Lead execution and governance across a multi-team portfolio spanning Business Analysis QA Development (Java/.NET) ServiceNow Enterprise Architecture O&M and Database workstreams.
• Own program delivery outcomes across multiple initiatives running concurrently (i.e. modernization efforts backlog delivery enhancements sustainment integrations infrastructure changes and compliance-driven work).
• Establish and maintain delivery predictability through strong program controls (i.e. release planning milestone tracking dependency management capacity planning and throughput reporting).
• Ensure work transitions cleanly from intake through delivery release and sustainment minimizing ambiguity churn and scope creep.

Client Relationship Management & Stakeholder Engagement

• Serve as the primary client-facing leader responsible for managing expectations building trust and driving alignment across federal stakeholders.
• Lead executive-level status reviews roadmap discussions release planning forums and working sessions with Product Owners and customer leadership.
• Maintain proactive transparent communication on delivery health risks tradeoffs and decision points ensuring federal oversight expectations are met.
• Drive timely stakeholder decisions approvals and escalations required to meet delivery commitments.

Product Partnership & Demand Execution

• Partner closely with Product Owners and Business Analysts to shape demand into a governed and executable delivery plan (i.e. prioritized backlogs quarterly roadmaps milestones and release schedules).
• Ensure requirements are clear testable and implementation-ready (i.e. acceptance criteria quality definition of ready/done traceability and stakeholder validation).
• Balance business priority technical feasibility risk and capacity constraints to optimize execution across teams and avoid priority churn.

Governance Risk Management & Program Controls

• Establish and maintain program-level RAIDs (Risks Assumptions Issues Dependencies) and drive mitigation planning and follow-through.
• Proactively identify and manage delivery risks (i.e. cross-team dependencies technical constraints environment instability stakeholder availability approval cycles vendor constraints and security/compliance impacts).
• Ensure consistent governance artifacts and delivery hygiene (i.e. status reporting action tracking decision logs release readiness and change coordination).
• Drive issue resolution through structured escalation paths ensuring rapid recovery when delivery risks materialize.

Operational Excellence O&M & Reliability Leadership

• Oversee sustainment and operational performance across production and lower environments ensuring stability responsiveness and continuous improvement.
  Coordinate incident response prioritization and root cause follow-up with operations and engineering teams (i.e. recurring issues environment reliability deployment readiness).
• Ensure monitoring operational procedures and service performance expectations are met (i.e. SLAs backlog responsiveness release windows after-hours support coordination).
• Drive improvements in operational maturity and delivery resilience across the program.

Financial Management Resource Planning & Workforce Leadership

• Own program staffing strategy and workforce planning (i.e. resourcing by workstream capacity/utilization onboarding skill alignment and surge planning).
• Manage program financials and forecasting (i.e. budget planning burn tracking labor forecasting variance analysis and delivery tradeoffs based on constraints).
• Lead and develop a multidisciplinary team promoting accountability delivery discipline and a high-performance culture.
• Partner with leadership to ensure program execution aligns with contract requirements and organizational expectations.

Process Improvement & Delivery Maturity

• Drive adoption and adherence to best practices across program execution (i.e. Agile delivery rigor standardized reporting consistent intake/kickoff and release governance).
• Establish scalable operating rhythms across teams (i.e. biweekly/monthly executive meetings/reporting integrated delivery planning cross-team dependency reviews).
• Identify recurring program pain points and lead improvements that increase predictability reduce rework and improve customer satisfaction.

Capture Proposal and Transition Support

• Support RFI/RFP and proposal efforts tied to program delivery (i.e. management approach staffing plans governance models Agile execution strategy transition plans).
• Participate in client briefings and orals as a program execution leader and delivery subject-matter contributor.
• Lead or support transitions (incoming or outgoing) ensuring continuity of delivery documentation and knowledge transfer.

Qualifications

Required

• 10 years of experience leading technical delivery in a structured environment including 5 years managing multi-team programs or large portfolios.
• Program Management Professional (PMP) certification required.
• Demonstrated experience managing multidisciplinary teams (i.e. BA QA developers platform teams architects operations database teams).
  Strong experience managing federal clients and stakeholder expectations in regulated environments.
• Proven ability to establish program governance delivery controls and reporting cadences that drive predictability and accountability.
  Strong understanding of software delivery across SDLC and operations (i.e. requirements development testing release planning change coordination and sustainment).
• Experience with Agile delivery and execution management across multiple teams (i.e. sprint/release planning backlog governance throughput/capacity management).
• Excellent written and verbal communication skills suitable for federal stakeholders and executive audiences.
• Ability to obtain Public Trust clearance.

Preferred

• Experience leading delivery involving ServiceNow (i.e. platform enhancements workflow implementations integrations or program-level governance).
• Experience supporting federal health/civilian agencies (NIH HHS CMS FDA etc.).
• Experience with delivery maturity frameworks and governance models (i.e. CMMI-aligned processes quality management systems or similar).
• Familiarity with compliance requirements impacting federal systems (i.e. security privacy accessibility records management and change control).
• Experience supporting large multi-year programs with modernization and O&M components

Compensation and Benefits

The projected compensation range for this position is $160000 to $200000 per year benchmarked in the Washington D.C. metropolitan area. Salary at LCG is determined by various factors including but not limited to role location education/training skills certifications and experience.

LCG offers a competitive and comprehensive benefits package including medical dental and vision insurance life and disability insurance retirement plan contributions paid leave federal holidays professional development opportunities and lifestyle benefits.

Devoted to Fair and Inclusive Practices

All qualified applicants will receive consideration for employment without regard to sex race ethnicity age national origin citizenship religion physical or mental disability medical condition genetic information pregnancy family structure marital status ancestry domestic partner status sexual orientation gender identity or expression veteran or military status or any other basis prohibited by law.

If you are interested in applying for employment with LCG and need special assistance or an accommodation to apply for a posted position contact Human Resources at

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