Senior Director, Talent Acquisition Operations & Programs

Role Summary

Our mission at HubSpot is to help millions of organizations grow better. When it comes to growing our organization we believe the future of hiring is Human-Led and AI-Accelerated using automation intelligence and data to eliminate low-value work surface better insights and enable recruiters to focus on what humans do best: judgment connection and decision-making.

As Senior Director of Talent Acquisition Operations & Programs you will be central to bringing that vision to life by embedding AI and automation into how Talent Acquisition operates at scale. This is a highly strategic role with enterprise-level accountability responsible for transforming Talent Acquisition Operations from a reactive support function into a product-driven platform that delivers predictable scalable outcomes across hiring mobility and early talent.

Reporting to the VP of Talent Acquisition & Mobility and leading a global team youll partner closely with senior stakeholders across People Finance Legal and Technology to ensure our hiring mobility and early-career strategy is built to lastand built to scale. This role is ideal for a leader who wants to shape the future of Talent Acquisition combining human judgment with AI and automation to build systems that scale with integrity speed and impact.

What Youll Do

• Champion a Human-Led AI-Accelerated approach to Talent Acquisition by identifying piloting and scaling automation and AI capabilities that increase recruiter productivity strengthen interviewer effectiveness improve decision quality and reduce manual reactive work.
  
  
• Design systems and principles that reduce escalation increase autonomy and allow Talent Acquisition to scale without relying on heroics or brute force.
  
  
• Lead a multi-pillar organization spanning Core TA Operations TA Coordination Talent Mobility & Immigration Programs and Emerging Talent Programs.
  
  
• Manage and develop experienced senior leaders creating clarity accountability and durable structures across complex highly visible domains.
  
  
• Build operating models and leadership structures that intentionally separate strategy and system design from day-to-day execution ensuring decisions are made at the right level across the organization.
  
  
• Establish Talent Acquisition Operations as a product-minded center of excellence with clear ownership roadmaps and ROI discipline across tools processes and programs.
  
  
• Partner with People Analytics to define performance drivers operational levers and leading indicators across hiring mobility and early talent.
  
  
• Oversee the TA technology ecosystem with strong governance ensuring every tool has a clear owner roadmap and value review cadence.
  
  
• Exercise sound judgment in regulated and high-risk domains balancing speed experience quality and compliance at enterprise scale.
  
  

What Youll Bring

Required Qualifications

• 10 years of experience in Talent Acquisition Operations Recruiting Operations or Workforce Operations with global enterprise-level leadership scope.
  
  
• Demonstrated ability to lead AI and automation adoption in Talent Acquisition or adjacent domains using technology to eliminate low-value work and materially improve productivity and outcomes.
  
  
• Proven experience leading leaders across operations programs and regulated domains in a global environment.
  
  
• Demonstrated success designing or re-architecting TA operating modelsnot just running existing systems.
  
  
• Deep expertise in designing and governing TA technology ecosystems optimizing end-to-end workflows and partnering with Workforce Planning to enable long-term hiring strategy.
  
  
• Ability to operate effectively through ambiguity change and growth while maintaining strategic clarity and prioritization.
  
  
• Experience building durable operating systems that continue to deliver outcomes beyond the tenure of the leader who designed them.
  
  
• Strong cross-functional influence skills with experience partnering closely with Finance Legal People Operations Analytics and HR Technology teams.
  
  
• Data-driven approach to decision-making with experience translating insights into durable operating principles and outcomes.
  
  

Nice-to-Have Qualifications

• Background supporting hiring operations and strategy on a global scale including expanding into new countries and markets.
  
  
• Experience evolving immigration mobility or early-career programs from transactional execution to strategic advisory models.
  
  
• Prior experience in high-growth or scaled technology organizations with complex hiring needs.