Front Desk Agent, Hotel Cala di Volpe & Hotel Cervo, Costa Smeralda
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Job Location:
Porto Cervo - Italy
Monthly Salary:
Not Disclosed
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
POSITION SUMMARY
Hotel Cala di Volpe nestled in the heart of the stunning Costa Smeralda is renowned for its breathtaking views luxurious amenities and unparalleled service.
Cervo Hotel Costa Smeralda Resort is the heart and soul of Costa Smeraldas village Porto Cervo.
Our hotels offer a unique blend of traditional Sardinian charm and modern elegance making it a truly special place to work and stay. Join our close-knit team that values a sense of belonging and family atmosphere. Youll work in a beautiful and inspiring environment gaining invaluable experience and learning from some of the most renowned professionals in the hospitality industry.
Key Responsibilities
Process all guest check-ins by confirming reservations assigning room and issuing and activating room key. Process all payment types such as room charges cash checks debit or credit. Process all check-outs including resolving any late and disputed charges. Answer record and process all guest calls messages requests questions or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals departures) identify any special requests and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests personal checks and travelers checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
Qualifications
Proven track record in customer service roles within luxury hotel chains
Excellent communication and interpersonal abilities
High proficiency in English and Italian; additional languages are a plus
Proficiency in using Opera PMS and other relevant technology
Strong problem-solving skills and attention to detail
Ability to thrive in a fast-paced environment and manage multiple tasks simultaneously
A positive attitude and a passion for delivering outstanding guest service
Flexibility to work various shifts including weekends and holidays
#LI-LC2
At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
Required Experience:
Unclear Seniority
Key Skills
- Accounts Receivable
- Customer Service
- Accounting & Finance
- Financial Situation
- Custtomer Relationship
- Product Knowledge
- Communication
- Customer Accounts
- Financial Risk Assessment
- Financial Risk Analysis
- Risk Control
- Payment Method
- Financial statement
- Business Relationships
- Accounts Payable
About Company
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savou ... View more
