IT Support Intern

As of 2026 OSR ranks among theTop 20 Roofing Contractors in the country. We specialize in the installation of numerous styles of roof applications and coatings. Additionally we provide extensive roof repairs OSHA-compliant safety items and renewable energy solutions.

OSR maintains branches throughout the country providingtimelyservice and maintenance to our partners in each region of the United States.

Join Our Dynamic Team and Embrace Our Core Values!

At OHaras Son Roofing (OSR) we believe in Putting the Pedal to the Metal driving our success forward by continuously improving and never settling for average work. As a family-oriented company we embrace a No Jerk Zone fostering an environment of respect support and teamwork at every level. We value self-starters who take pride in their work goabove and beyondfor the team and seize opportunities to shape their future with us. If you share our commitment to doing all thelittle thingswell and being our customers preferred roofing contractor we invite you to apply.

Job Description

As the ITSupportIntern you will support day-to-day IT operations end-user support and ongoing technology projects. This role willassistwith ticket resolution device setup basic troubleshooting documentation and IT asset willalso support integration tasks tied to business changes or acquisitions under the direction of the IT Program Manager.

Responsibilities

1. End-User Support & Help Desk Assistance:

• Provide support to employees for common issues related to Windows/macOS mobile devices printers and standard business applications.
• Triage incoming requests gather details and resolve routine issues; escalate higher-complexity items with clear notes and troubleshooting steps already attempted.
• Assist with account and access tasks (as authorized) including password resets basic MFA support and access troubleshooting.
• Update ticket notes and outcomes to ensure accurate records in the ticketing system.

2. Device Setup Deployment and Lifecycle Support:

• Assist with preparing and deploying laptops desktops mobile devices and peripherals (imaging/enrollment configuration packaging labeling).
• Support user onboarding/offboarding tasks (equipment collection/return basic account checklist execution documentation updates).
• Perform basic maintenance steps such as verifying patch status confirming backups/sync and reporting exceptions.

3. Hardware and Software Asset Management:

• Help maintain hardware inventory records (assignments returns spares warranty information).
• Assist with license tracking and software install validation (as directed).
• Support procurement workflows by gathering quotes documenting comparisons and confirming delivery/asset tagging steps.

4. Network & Basic Systems Support:

• Assist with basic network troubleshooting (Wi-Fi connectivity checks cable swaps workstation connectivity verification).
• Help validate operational status of common systems (printers conference room setups basic connectivity checks).
• Document recurring issues and common fixes to reduce repeat tickets.

5. IT Documentation Governance Support and Security Basics:

• Update and create how-to guides internal knowledge base articles and checklists (onboarding common fixes device setup standards).
• Support security hygiene tasks (confirming MFA enrollment steps reporting suspicious emails ensuring devices follow baseline practices) under supervision.
• Follow Company IT policies and handle sensitive information responsibly.

6.M&A/Integration Support (As Assigned):

• Assist with structured integration tasks (inventory capture user/device lists documentation of site conditions account/setup checklists).
  
• Support data gathering and progress tracking for IT integration workstreams (status updates follow-ups documentation).

7. Cross-Functional Support and Training Assistance:

• Help coordinate basic training logistics (scheduling quick reference guides confirming user readiness).
• Provide friendly patient support to users with varying technical skill levels.

8. Additional Responsibilities:

• Handle additional responsibilities and projects as assigned by the IT Program Manager.

Requirements

• Currently pursuing (or recently completed) a degree/certification in IT Computer Science Information Systems or related field.
• Basic familiarity with common IT concepts: Windows/Microsoft 365 fundamentals endpoints/devices and networking basics (Wi-Fi LAN).
• Strong communicationand customer service mindset; able to explain steps clearly to non-technical users.
• Organized and detail-oriented; able to follow processes and document work consistently.
• Ability to handle confidential information appropriately and follow security best practices.
• Reliable transportation and ability to work onsite as needed
• Excellent organizational analytical and problem-solving skills.
• Team player attitude is a must.

If you embody our core values of continuous improvement teamwork attention to detail and dedication to delivering consistent quality work we invite you to join our team at OHaras Son Roofing (OSR). Togetherletsstrive for excellence and be the preferred roofing contractor for our valued customers.

What OSR Offers You

• Flexible Work Environment
• Unlimited PTO Paid Holidays
• Technology Package
• Medical Benefits - Partial Contribution:
  • Medical Insurance: Aetna (EPO PPO & PPO HSA)
  • Dental Insurance: Aetna (PPO)
  • Vision Insurance: Guardian Insurance
• Retirement:
  • 401k with up to 4% company match - after 1 year of continuous employment and 1000 hours worked
• Non-Contributory Benefits - Employer Paid:
  • Life Insurance
  • Accidental Death & Dismemberment (AD&D)

• Short Term Disability (STD)
• Long Term Disability (LTD)

• Quarterly Interactive Employee Events

About Our Hiring Process

We will share all the details on our company during the initial phone call. Maintaining your confidentiality is a priority so your resume will only be submitted with your approval. We will keep you updated throughout each step of the hiring process.

Please complete our online job application and send your resume in PDF format including a personal email address and mobile number where we can text or leave voicemails for you during regular business hours (8-5 pm CST). We appreciate your time and consideration of this career opportunity. Please contact us with any additional questions at .

The preceding job description has been designed toindicatethe general nature and level of work to be performed. It is not meant to be interpreted as a comprehensive inventory of all duties and responsibilitiesrequired ofemployees assigned to this job.

OHaras Son Roofing is an Equal Employment Opportunity and E-VerifycompliantEmployer. Our company is a Drug Free Workplace. Candidates must be authorized to work in the U.S.