Network Technical Support Japanese Speaking
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Job Location:
Kuala Lumpur - Malaysia
Monthly Salary:
Not Disclosed
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Employment Type
PermanentClosing Date
31 Jan 2026 11:59pmJob Title
Network Technical Support - Japanese SpeakingJob Summary
Job Description
Were Australias leading telecommunications and technology company. With a global presence in more than 22 countries we have a strong global footprint. Our purpose is to build a connected future so everyone can thrive. Were all about providing the best experience and delivering the best tech on the best network.
We are committed to making Telstra the best place to work and creating a diverse and inclusive workplace that works for everyone.
Focus of the role
As a Network Technical Support team member you will provide service solutions and support for the networks infrastructure products and services supplied and operated by Telstra.
At Telstra the customer is at the heart of everything we do. We strive to create a seamless experience for our global customers and continuously invest in new growth opportunities and technologies that help us deliver worldclass services.
We are always looking for passionate individuals who excel in customer service and want to grow in a technical environment. If that sounds like you we encourage you to apply.
What we offer
Other exciting applicable country-specific benefits to be shared as you progress
Important Eligibility Criteria
To ensure a strong match for this role:
Native Japanese speakers residing in Kuala Lumpur MalaysiawithPermanent Residency or existing working rightsare strongly encouraged to apply.
If you meet the Japanese language requirement we strongly encourage you to apply even if you have minimal service desk or technical support experience. Full technical training will be provided.
Not sure if your technical skills alignChat with us were happy to discuss your fit.
About the Role
You will work within ahybrid environment on a roster coveringJapanextended business hours Monday to Friday supporting enterprise customers with various technical issues fault reporting and networkrelated inquiries.
Key Responsibilities
Handle customer emails and phone calls for fault reporting and inquiries
Meet Key Performance Indicators for network and service performance
Provide technical support under the guidance of senior technical staff
Perform 1stcall assistance and basic troubleshooting for ADSL Ethernet IPVPN VoIP
Manage incoming calls and create SNI tickets within committed SLAs
Provide timely updates to customers on all RFO and open cases
Record daily updates for aging or complex tickets and articulate any challenges
Technical Skills & Learning Pathway
While the role involves the following technical componentswe can train you if you have the right technical aptitude curiosity and willingness to learn. If you meet the Japanese language criteria you are already a strong candidate.
Technical Areas Involved
Strong problemsolving skills and understanding of theOSI 7 Layers
Experience or exposure in IP Transmission Cloud Security (advantageous)
Experience with firstline maintenance or monitoring of devices:Cisco Juniper Foundryis an advantage
Familiarity with technologies and protocols:Ethernet MPLS ADSL SDH VoIP TCP/IP BGP OSPFis an advantage
Understanding of incident and jeopardy management during major outages
Training or certification inCisco CCNA (Routing & Switching/Security)Juniper orITIL Foundation(minimum).
CISSP or CCNPis an advantage
Not sure if youre a match
If your Japanese language skills meet the criteria and youre eager to learn:
Go ahead and apply or chat with us if youre unsure about the technical requirements.
We support and train candidates with the right mindset language proficiency and learning potential.
If you are looking to take the next step in your career we want to hear from you!
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
About Company
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