Technical Solution Consultant

Petaling Jaya - Malaysia

Monthly Salary: Not Disclosed

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

Technology Solutions Consultant

Company Description

We are solution providers engineers consultants and implementers dedicated to transforming challenges into opportunities. Driven by a passion for innovation we specialize in making things work seamlessly - leveraging service automation minimizing human error boosting productivity and enhancing consumer satisfaction through cutting-edge technology.

As a lean and agile team we focus on delivering results while investing in our people. Growth and development are at the heart of our culture. We empower individuals to learn innovate and excel ensuring that both our clients and our team achieve lasting success.

About Role

We are seeking for a Technology Solutions Consultant who can operate across two connected disciplines: platform presales and IT operations consulting.

On the presales side you will help customers understand how ITSM technologies (such as ServiceNow FreshService and BMC Remedy) can solve their challenges through sharp discovery compelling demos and well-structured proposals.

On the consulting side you will engage clients earlier in their decision cycle diagnosing where their IT operations stand today identifying the gaps that matter most and shaping a credible path forward.

Key Responsibilities

Presales

-Lead discovery sessions to understand client business challenges IT pain points and operational priorities.

-Design and deliver tailored solution proposals demos and proof-of-concepts for ServiceNow and Freshservice.

-Support RFP/tender responses in collaboration with sales and delivery teams.

-Present confidently to both technical stakeholders and C-suite executives.

Consulting

-Facilitate IT Ops maturity assessments covering ITSM ITOM and ITAM domains.

-Conduct leadership interviews and operational stakeholder workshops to diagnose current-state challenges.

-Produce structured output deliverables: maturity scores gap analyses improvement roadmaps and platform recommendations.

-Translate findings into sequenced business-aligned technology and process initiatives.

-Build trusted advisor relationships that extend beyond individual project engagements.

General

-Stay current on ITSM ITOM ITAM and enterprise automation trends.

-Contribute to the development of reusable consulting frameworks templates and case studies.

-Support occasional travel for client engagements within Malaysia.

Ideal Qualifications

-35 years of experience in Enterprise Software Presales Solution Consulting IT Advisory or a combination of these.

-Willingness and ability to develop deep software platform expertise understanding how to position them against real enterprise challenges.

-Experience with ServiceNow or Freshservice is a strong advantage; hands-on knowledge of any major enterprise platform (e.g. ITSM ITOM ITAM CRM ERP) is equally valued.

-Comfortable facilitating workshops with mixed audiences: operational teams IT leads and senior executives.

-Strong written and verbal communication in English and Bahasa Malaysia.

-Able to produce clear well-structured deliverables independently (proposals assessments roadmaps).

-Bachelors degree in Business Engineering IT or a related field.

Budget: RM8000

Technology Solutions Consultant Company Description We are solution providers engineers consultants and implementers dedicated to transforming challenges into opportunities. Driven by a passion for innovation we specialize in making things work seamlessly - leveraging service automation minimizing h...