IT Support Specialist – Global Internal Support
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Job Location:
Kuala Lumpur - Malaysia
Monthly Salary:
Not Disclosed
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
#ONEr2p
Are you a passionate solution-oriented IT Support Specialist and do you want to work in a future-oriented and sustainable industry that is driven by innovation and the latest technology Then keep reading!
We are currently looking for someone to support our global IT team in Kuala Lumpur Malaysia.
We are currently looking for someone to support our global IT team in Kuala Lumpur Malaysia.
This is how You Make a Difference
Global End-User Support:
- Provide 1st and 2nd line IT support to employees in EU APAC and Australia
- Troubleshoot hardware software and connectivity issues
- Support incidents and service requests via ticketing system
- Provide remote support across different time zones
- Escalate complex issues to Global IT when required
- Prepare and configure laptops and workstations
- Install and support docking stations monitors printers and peripherals
- Coordinate shipment and setup of devices for global employees
- Maintain hardware stock and IT asset records
- Support onboarding and offboarding processes
- Assist with Microsoft 365 account setup and access management
- Handle password resets MFA setup and basic identity issues
- Maintain accurate user and asset documentation
- Ensure devices are updated and compliant with company standards
- Support endpoint security tools and patch management
- Follow internal IT security policies and procedures
You are
- structured and analytical when it comes to approaching your work.
- self-driven and accountable with the ability to prioritise and complete tasks independently.
- strongly collaborative across IT and business areas.
- able to communicate technical issues in a clear and understandable manner.
- comfortable supporting users across different time zones.
What you Bring to the Table
- A minimum of 3 years experience in an IT Support role preferably in an international environment.
- A fluency in English both written and spoken.
- Experience working with ticketing systems.
- Basic Firewall Knowledge is preferred.
Your Benefits
r2p offers great job opportunities in various fields and job profiles and a competitive salary package that commensurate with your skills and experience level. As we are a globally expanding company our employees have the chance to grow with us and to work in an international environment. We are a dynamic and open-minded company with flat hierarchies and an open-door philosophy. The team not only works together but also shares laughs and good times. We place a high value on sustainability and respect also for us humour is always part of the game. r2p operates in an innovative and future-oriented industry which is what keeps us moving constantly keen on finding new solutions to make public transport amazing!
Interested
Please send your application stating your earliest possible starting date and salary expectation to or click on the link below.
About us
r2ps declared goal is to make public transport better! To this end we develop and sell intelligent software and hardware solutions for the transport sector with the highest quality standards: CCTV Automatic Passenger Counting Passenger Information Systems and network audio solutions with real-time data transfer for rail road vehicles as well as solutions for fixed infrastructure like platforms and stations.
Our customers benefit from our ideas and customised solutions which minimise the use of hardware and instead maximise the economic and ecological advantage.
Our customers benefit from our ideas and customised solutions which minimise the use of hardware and instead maximise the economic and ecological advantage.
Required Experience:
IC
Key Skills
- Fund Management
- Corporate Sales
- HR Recruitment
- Linux
- Airlines
About Company
r2p's declared goal is to make public transport better! To this end, we develop and sell intelligent software and hardware solutions for the transport sector with the highest quality standards: CCTV, Automatic Passenger Counting, Passenger Information Systems and network audio solutio ... View more
