Disability Case Manager Mental Health, Center of Excellence

You are as unique as your background experience and point of view. Here youll be encouraged empowered and challenged to be your best self. Youll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day youll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals families and communities around the world.

Job Description:

Are you passionate and actively looking to contribute to the health of Canadians Do you want to be part of our journey in developing the next greatest digital experience As a leading provider of health benefits in Canada Sun Life supports the health care needs of millions of Group Disability our mandate is to assist our Clients both employees and employers in the relentless pursuit of better health.

What will you do

We are responsible for managing disability claims to resolution. This includes:

• Determine eligibility to short and long-term disability salary continuance benefits and assess claims

• Implement the right interventions to support timely recovery and return to work

• Build strong relationships with our Clients: employers and their employees

• Lead Clients during the absence and return to work period

• Drive telephone interviews to obtain information to ensure complete understanding of the absence and types of support required to assist with return to work planning

• Identify and assess medical and non-medical influencing factors pre and post disability functional capability restrictions and limitations

What do you need to succeed

• Experience in Disability Case Management (Mental Health) minimum of 2 years

• As this position is posted in several locations we specify that bilingualism (French English both oral and written) is required for Quebec only to answer calls from English and French-speaking clients across Canada or worldwide.

• Analytical and detail oriented especially with complex claims and contracts

• Proactive and innovative

• Great communicator with authentic care and empathy touch

• Resilient and able to handle and overcome difficult and stressful situations

• Tech savvy comfortable using multiples platforms and systems

• Thrives in a dynamic fast paced environment

• Collaborative team player

Whats in it for you

• Opportunities to learn new skills grow and move into different roles

• Comprehensive training program with virtual classroom and ongoing learning to be set up for success

• Trusting diverse and inclusive working environments

• Supportive leadership whos focused on your success and well-being

• Continuous improvements that focus on enhancing your work and our clients experience #makeadifference

• Sustainability commitments to create a cleaner more inclusive and sustainable future for our communities

• We offer a number of programs and offerings to help our Employees achieve lifetime financial security and live healthier lives some of these include:

  • Comprehensive benefits

  • Retirement & stock investment

  • Pay for performance reward

  • Wellness programs benefits and health incentives

  • Paid vacation based on experience and additional days to support family care and personal emergencies

  • Time off for enrichment experiences through a Sabbatical program

  • Investment in not-for-profit organizations that are important to you

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other addition to Base Pay eligible Sun Life employees participate in various incentive plans payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to .

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We may use artificial intelligence to support candidate sourcing screening interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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