Clinical Assistant

At Promise Healthcare our mission is to improve the health and well-being of the diverse communities we serve by providing high-quality equitable healthcare to people of all ages. Our vision is to be a catalyst for positive change shaping a future where healthcare is not a privilege but a fundamental right for every person and no one is left behind.

Be a part of a team that values excellence equity and community. If youre ready to lead with passion and precision apply now to become our Clinical Assistant and help us make a lasting impact on the future of healthcare.

The Clinical Assistant provides delegated clinical and administrative support to an assigned RN Team Supervisor. This role functions as an extension of the RN carrying out tasks that do not require RN-level assessment or clinical judgment in accordance with scope of practice training and competency. The Clinical Assistant does not function independently; work is prioritized and directed by the RN Team Supervisor. This position functions under the clinical supervision and delegation of a Registered Nurse and does not independently assess or manage patients.

ESSENTIAL DUTIES & RESPONSIBILITIES -

Clinical Support:

• Performs clinical tasks delegated by RN per protocol and competency

Patient Outreach & Follow-Up:

• Conducts outreach calls and reminders
• Follows scripted protocols for lab and visit follow-up
• Supports care gap closure activities
• Escalates clinical concerns promptly to RN supervisor/provider as appropriate

Documentation & Workflow Support:

• Enters clinical data into EHR
• Tracks referrals labs and follow-up tasks
• Supports prior authorizations and care coordination workflows

Team Collaboration:

• Participates in daily huddles with RN/team
• Communicates task status and barriers
• Supports team-based care goals

Misc.:

• Proficiency with electronic health record systems
• Ability to work effectively with individuals from diverse cultural and socioeconomic backgrounds.
• Excellent communication interpersonal and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment while ensuring confidentiality.
• Willingness to work under RN supervision and delegation
• Reliability and task follow-through
• Openness to coaching and feedback
• Team-oriented mindset

MINIMUM QUALIFICATIONS -

• High school diploma or equivalent
• Graduation from an accredited MA or LPN program or equivalent documented clinical experience
• Either:
  • Current MA certification (CMA RMA NCMA or equivalent) OR
  • Current unrestricted LPN license in the state of practice

EDUCATION / EXPERIENCE REQUIREMENTS:

• CPR certified (BLS) or ability to obtain.
• 0-1 year of clinical experience in: Ambulatory care primary care FQHC or community health preferred.
• Entry-level candidates acceptable with structured onboarding.
• Maintains required licensure or certification as appropriate.
• Is comfortable with the pace of primary care working with an interdisciplinary team and has strong communication skills.
• Working knowledge of the NextGen EMR system highly preferred.
• Knowledge of Microsoft programs with the ability to effectively communicate using Outlook/TEAMS.

AMAZING BENEFITS:

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• FSA
• Health insurance
• Life insurance
• Earned Time Off