Senior Site Reliability Engineer

Position Overview:

The Instant Financial Issuance as a Service (IFIaaS) Cloud Service includes a wide array of components including web services application servers and databases hosted in an on-prem environment. The Sr. Site Reliability Engineer (SRE) will be responsible for ensuring that the SaaS platform is reliable available and performant as well as scalable secure and cost-effective. Ultimately the individual will be responsible for the platform uptime functional management of all the IFIaaS cloud environments applications networks scoping projects and the resolution of application and network issues.

Responsibilities:

• Own SLOs/SLIs for availability (99.9%) latency error rate and quality of service across microservices.

• Design/operate endtoend observability: metrics logs traces synthetic checks realuser monitoring (RUM).

• Instrument services (Windows services APIs background jobs) with structured logs and trace context.

• Build health probes and SLA monitors for critical transactions and cross-service dependencies.

• Monitor system issues using various metrics such as uptime latency error rate throughput and availability

• Deploy and maintain monitoring and on-call tools i.e.: Splunk on-call Prometheus Datadog etc.

• Lead incident response (triage comms coordination real-time mitigation) and conduct blameless postmortems with actionable follow-ups.

• Maintain and continuously improve runbooks escalation paths on call rotations and paging policies.

• Implement MTTA/MTTR reduction programs.

• Stand up war room protocols and ensure stakeholder updates during incidents.

• Forecast compute storage network needs track headroom against growth and peak patterns.

• Conduct performance profiling and bottleneck analyses (CPU memory I/O thread pools connection pools).

• Optimize resource allocation on VMware (DRS affinity rules reservations) and Windows VM tuning (kernel TCP stack NICs).

• Validate scaling strategies (horizontal vs. vertical) and implement auto-scaling where supported.

• Standardize gold images configuration baselines and desired state for Windows Server (PowerShell DSC or equivalent).

• Manage patching (OS middleware runtime) with maintenance windows aligned to error budgets.

• Ensure backup snapshot and restore strategies meet RPO/RTO; regularly test restores.

• Maintain secure baselines (CIS benchmarks for Windows/VMware) vulnerability management and patch cadence.

• Support compliance audits (PCI-CP PCI-DSS SOC 2/ISO 27001) produce evidence (configs logs access reviews) and remediate gaps.

• Automate provisioning (VM templates DSC/Ansible for Windows Terraform for VMware) and configuration drift detection/correction.

• Build runbooks to reduce toil (deploy scale rollback etc)

• Create reliability guardrails (preflight checks change freeze rules policy controls) as code.

• Continuously refactor scripts/runbooks into idempotent automation.

• Collaborate with development teams and other stakeholders to identify potential risks such as security vulnerabilities performance bottlenecks deployment issues or configuration errors

• implement various risk mitigation strategies such as patching backup redundancy encryption or testing

• Collaborate with product teams and other teams to understand the user needs expectations and satisfaction.

• Coach engineers on SRE principles incident handling and reliability centric design.

• Lead knowledge sharing runbooks quality and postmortem culture (blameless action-oriented).

• Provide after-hours support for production issues on a rotational basis with other team members to ensure system availability 24/7/365.

Basic Qualifications:

• Bachelors degree in computer science Software Engineering or equivalent combination of education and experience

• 5 years of related experience as a Software Engineer DevOps Engineer Site Reliability Engineer or a role in similar capacity

• Extensive experience working with enterprise level micro-services applications including deployment and maintenance of the applications in distributed environments.

• Demonstrated hands-on experience and expertise with DevOps tooling (Ansible Terraform Jenkins Octopus deploy etc.) networks network security high-level managerial skills

• In-Depth hands-on experience with on-prem and cloud compute storage and networking solutions (vmWare NetApp Azure AWS etc)

Where You Will Be: This role is fully in-office requiring five days a week onsite at one of Entrusts offices in Minneapolis Colorado or Dallas as specified in the job description. Entrust operates with a distributed workforce and this position is aligned with our in-office product development teams.

About Entrust:

Entrust keeps the world moving safely by enabling trusted identities payments and data protection around the globe. Today more than ever people demand seamless secure experiences whether theyre crossing borders making a purchase or accessing corporate networks. With our unmatched breadth of digital security and credential issuance solutions its no wonder the worlds most entrusted organizations trust us.

For more information visit . Follow us on LinkedIn Facebook Instagram and YouTube

Entrust Corporation is an EOE/AA/Veteran/People with Disabilities employer.

Updated 9/14/2020

NO AGENCIES NO RELOCATION

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Compensation Range:

In the US: The anticipated starting base pay for this position is: $134477-$197232 per year (in the primary posting location). Actual compensation will be determined based on geographic location education skills and experience. This position is also eligible for the companys discretionary annual incentive addition to your pay Entrust offers eligible colleagues and their dependents comprehensive health and well-being programs which include medical vision dental a generous 401(k) matching contribution life and disability insurance mental health coaching virtual fitness programs paid personal time off plus 12 paid holidays parental leave and education reimbursement. Please speak with the recruiter for more details. Note: Benefit and Compensation programs are subject to eligibility requirements and other terms of the applicable plan or program. Entrust has the right to end suspend or amend any of its plans at any time in whole or in Canada: The pay range for this position is $120500 - $170500 per year. This position is also eligible for the companys discretionary annual incentive plan. Actual compensation will be determined based on education skills and addition to your pay Entrust offers eligible colleagues and their dependents comprehensive benefits vacation paid time off and paid holidays. Please speak with the recruiter for more details. Note: Benefit and Compensation programs are subject to eligibility requirements and other terms of the applicable plan or program. Entrust has the right to end suspend or amend any of its plans at any time in whole or in part.

For US roles or where applicable:

Entrust is an EEO/AA/Disabled/Veterans Employer

For Canadian roles or where applicable:

Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds and we strive to provide an accessible experience for candidates of all abilities.

If you require an accommodation contact .

Recruiter:

Grace Rusingiza