Associate Director ARCHES The Nest

GENERAL DESCRIPTION
The ARCHES Associate Program Director is responsible for maintaining internal operating systems for the ARCHES Sheltering programs This includes: overseeing building safety and maintenance implementing of human resource policies evaluating program design and efficiency of service delivery and facilitating annual reports. This position assists program staff to ensure achievement of program goals as well as compliance with agency policies and procedures. Additional duties include working with MWVCAA sub-recipients program development with an emphasis on strengthening work flows and day-to-day problem resolutions.

MINIMUM QUALIFICATIONS The requirements listed below are representative of the knowledge skill and/ or ability required.

• Bachelors Degree in Administration Education Social Sciences or related field.
• Two years of experience in direct human service delivery systems.
• Two years of program management in a social service setting serving vulnerable or at-risk populations including people experiencing homelessness or at risk of homelessness.
• Experience working with special needs or at risk populations; direct work or volunteer/life experience working with multiple youth 11-18 years of age is highly preferred.
• Equivalent combination of education and experience may be considered.

CERTIFICATES LICENSES REGISTATIONS

• Driver qualifications are required for this position. Valid driver license insured vehicle available for use on the job and satisfactory drive record for the previous three years are required.
• Candidate must pass Oregon Department of Human Services criminal background check.
• Candidate must pass a pre-employment and random drug/alcohol screenings.
• CPR/First Aid Food Handlers Mandatory Reporting Privacy Laws Trauma Informed Care Suicide Intervention.
• Collaborative Problem Sing and Recognizing and Reporting Child Abuse and Neglect trainings. Training completion is required within first 30 days of hire.

KNOWLEDGE SKILLS AND ABILITIES

• Prior training in Mandatory Reporting Privacy Laws Trauma Informed Suicide Intervention Collaborative Problem Solving and Recognizing and Reporting Child Abuse and Neglect preferred. Alternately training completion with defined timeframes is required to maintain active employment status.
• Familiarity and/ or with security and alarm systems preferred.
• Prior work experience recruiting managing and developing staff is strongly preferred.
• Proficient in the use of computer databases and software such as Microsoft Word Excel and Oultlook as well as video conferencing platforms such as Teams and Zoom.
• Ability to build and maintain healthy relationships with diverse youth and community partners.
• Ability to read analyze and articulate policy and regulations and solve problems collaboratively.
• Ability to effectively communicate both orally and in written form.
• Effectively communicates orally and in written form with youth staff management and community partners.
• Ability to effectively de-escalate heightened interactions.
• Demonstrates tact diplomacy and empathy when communication formally and informally with clients staff and program partners.
• Knowledge of federal state and local grant and budgeting requirements and procedures.
• Ability to write reports business correspondence and procedure manuals.
• Ability to work some evenings weekends early morning hours.
• Ability to effectively present information to senior management staff and public groups.
• Ability to respond to inquiries or complaints from customers regulatory agencies or members of the business community.
• Posses intermediate to advance computer skills. Proficient in Microsoft Word Excel and Outlook database software online tools and video conference platforms.

ESSENTIAL DUTIES AND RESPONSIBILITIES This job description is not intended to be all-inclusive. Employee will also
perform other reasonably related business duties as assigned by immediate supervisor and other management as required.

Program Management

• Implements program guidelines policies and procedures designed to promote stable housing across Marion and Polk County.
• Oversees and strengthens department workflows designed to improve client service outcomes.
• Ensures program property such as vehicles buildings security systems electronics washers and dryers shower etc. are in good working order.
• Creates and maintains positive relationships with you and their families respecting ethical boundaries while upholding program values of diversity equity and inclusion.
• Works with the Program Director to develop revamp and//or review procedures and programs needed.
• Answers the phone: direct calls or take messages appropriately (landline cellphone and social media).
• Takes crisis calls: conduct crisis intervention over the phone and in-person (landline cell phone and social
  media).
• Completes intake call logs and exit paperwork in an accurate and professional manner.
• Completes timely data entry shift logs and client notes.
• Maintains building appearance by completing necessary tasks before shift change.

Supervision

• Supervision of Shelter Program Managers.
• Mentors and oversees the Community Resource Program by staff hiring evaluation training for new employees daily
  oversight monitoring/coaching and ongoing training and professional development.
• Provides direct supervision to youth in adherence to program and licensing requirements. Mediates conversations among youth
  and others as needed.
• Issues appropriate youth consequences as needed according to policy and procedure properly documents all incidents and
  makes mandatory reports as required.
• Mentor support and lead co-workers on an ongoing basis to assure care of youth meets program expectations
  
  

Budgets & Grants Management

• Assists in coordinating and maintaining compliance for all grants (Federal State local and Foundational.)
• Researches evidence-based practices and initiates partnerships to continue to increase assistance services.
• Oversees data compliance and data quality analyzes data and provides training and support to employees utilizing the
  database.
• Reviews contracts and assesses fulfillment communicating with Program Director when they are not. Contracts such as system
  checks (fire security etc.) maintenance grants etc.

Planning Monitoring & Evaluation

• Implements and promotes the agencys mission assisting vulnerable populations to address intense needs barriers and
  risk factors in order to make positive life changes and gain stability.
• Conducts programmatic evaluation and data analysis; tracks outcomes.
• Accurately documents and reports all services both in print and electronically in adherence to agency and
  licensing requirements.

Community Partnerships & Public Relations

• Promotes and markets all programs that comprise the Community Resource Program.
• Establishes and maintains positive community partnerships for continued development of programs
• Participates in collaborative planning efforts that are responsive to community needs.
• Coordinates and facilitates community meetings.
• Advocates for and obtains services for youth and their families. Demonstrates experience and understanding in working with
  the at-risk homeless runaway and street youth population as well as community partners and social service agencies.
• Effectively presents information and responds to questions from clients customers partners and the public.

Specialized Duties that may be shared among all managers:

• Recruiting and onboarding new staff. Facilitating all staff meetings and trainings.
• Dispense medication to youth.
• Respond to after-hour support calls from staff on site.
• Serving as lead on program-wide projects such as data collection community-based initiatives creating workflow guides and
  staff development.

Other

• Consistent punctuality and reliable attendance are essential requirements for this role
• Ability to work effectively and maintain positive professional relationships with team members and clients.
  

SUPERVISORY RESPONSIBILITIES

Directly supervises approximately 4-8 employees. Carries out supervisory responsibilities in accordance with the organizations policies
and applicable laws. Responsibilities for this position include interviewing hiring and training employees as well as planning
assigning and directing their work and appraising their performance. The Program Manager is also responsible for rewarding and
disciplining employees when applicable and addressing their complaints.

PHYSICAL AND MENTAL DEMANDS Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential duties and responsibilities.

• Specific vision abilities required by this job include close vision and ability to adjust focus.
• Occasionally lift up to 25 pounds.
• Frequent driving to multiple locations within several counties and personal mobility between offices and sites.
• Ability to move about the workspace.
• Ability to reach and/or extend to access materials or equipment.
• Speaking and hearing abilities required.
• Requires the ability to analyze focus and manage pressures of deadlines public speaking media attention and changing
  circumstances; may require working at a rapid pace to carry out tasks.
• Manual dexterity for computer and office equipment and the capacity to quickly learn new technologies.
• Close quarters often with a client population experiencing homelessness substance use disorders and/or severe and
  persistent mental illness and/or unpredictable behavior.
• Maintains calm dispositions and regulates emotions when clients staff or others may become escalated.
• Regulates emotions and handles pressure of frequent demands for attention time and work tasks.
• Able to physically and mentally tolerate escalated and occasionally destructive behavior from youth or other clients.
• Exercises judgement in setting and executing day-to-day priorities with minimal supervision.
• Ability to ascend and descend stairs safely and repeatedly.
• Ability to navigate multiple floors without the use of an elevator when necessary.

WORK ENVIRONMENT

• Indoor and outdoor work environment with frequent noises interruptions and demands.
• Occasionally exposed to outside weather conditions.
• Ability to work flexible hours including nights weekends and holidays as needed.
• Occasional exposure to body fluids/biohazards (such as saliva vomit and urine.)
• Occasional urgent situations requiring law enforcement involvement and/or paramedic professionals.

MWVCAA is proud to be an Equal Opportunity Employer. We do not discriminate based upon race religion color national origin
sex sexual orientation gender expression age veterans and people with disabilities or any other protected category. We welcome all
people to join us in achieving our Mission. If you require any assistance in the application process or reasonable accommodations to
perform the essential duties of the position please notify a member of our team at .

Child Care Division Central Background Registration and pre-employment drug screening is required.

Required Experience:

Director