Customer Service Agent 12.30 ph to 14.55 ph

Job Description

Our established client based in Ringwood Hampshire is looking to recruit a full time Customer Service Agent to join multi-channel Contact Centre. The role is an Inbound contact centre role that will involve handling new orders and Customer Service actions. The orders element of the role requires basic sales skills with a good emphasis on upselling. Additional work involves the managing of emails and various other back office tasks. Full training is provided for all elements of the role

Key Responsibilities of the Customer Service Agent

Acting as a liaison between customers and our client ensuring smooth communication and resolution of inquiries.
Customer Service Agent will be Handling incoming inquiries via phone email and other channels and resolving in a timely and effective manner. Inquiries will range from delivery to warranties all advisors will be trained on all aspects of the role to ensure customers have one call resolution.
Demonstrating a customer-centric approach to build and maintain customer loyalty and satisfaction.
Documenting interactions accurately and updating customer information in the company database.
Collaborating with internal teams to provide comprehensive solutions and escalating issues when necessary.
Maintaining a high level of professionalism and adhering to company guidelines and policies.
Upselling and cross selling on every opportunity presented in order to increase revenue
Identify and maximise sales opportunities through cross selling and up selling plus special promotions on a wide range of retail products
Place customer orders and resolve all customer enquiries at first point of contact efficiently
Embrace Company core values for respect and equality for all those we come in to contact with and provide world class service at all times
Take ownership of personal development and performance
Work as a team in a fast-paced target driven environment

Job Title: Customer Service Agent

Salary: 12.30 per hour standard hours (25584 per annum)or an Out of Hours opportunity paid at 14.55 per hour 10pm to 8am

Location: Ringwood

Hours:40 paid hours per week.

Shifts: Shifts are Hybrid and rotate between 8.00am to 4.30pm 9am to 5.30pm 9.30am to 6pm 10.30am to 7pm 11.30am to 8pm 1.30pm to 10pm or 10pm to 8am (Out of Hours opportunity)

Customer Services Hours: Monday Friday 8am 8pm. Saturday and Sunday 9am 1pm

Shifts on a rotating pattern

• 40 hrs a week
• 5 working days
• Two weekends per month
• Full training provided and paid for
• Great Working Environment
• Accessible by bus
• Free parking off site

Company Benefits for permanent employees:

• Working culture of fun and sociable team environment
• 50% discount with More bus for monthly and quarterly tickets (Easy connections in and around Bournemouth and Salisbury to Ringwood.)
• Pension Scheme with Standard Life
• Eye test vouchers and discounts
• Discounted corporate gym membership with Anytime Fitness (24-hour gym with over 5000 site globally)
• Involvement with local charities and fundraising days
• Campaign specific benefits including discounts incentives and prizes
• Recommend a friend scheme paid reward of 500
• Apprenticeships qualifications and career flight path schemes
• Recognition and rewards via Perkbox.
• Free car parking
• Weekly dress down day
• Free fruit
• Cycle to work scheme

To be considered for this excellent Customer Service Agent opportunity please apply now with your up to date CV and we will be in touch in due course. Please also feel free to contact Sara on or