Reservation Agent Fixed Term 12 months

London - UK

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

Main responsibilities

Follows up the administration of reservations thoroughly making check-in operations easier for the Front Office team
To be fully conversant with Opera Cloud and hotel systems
Transforms enquiries into reservations to maximise revenue
Offer and explain the ALL Accor loyalty program to all customers
Ensures that all reservations details are entered into the system precisely and confirmed with the customer
Ensures that any requests are passed onto the relevant department for action
Helps to optimise occupancy and average room rates
Respects and applies the hotels pricing policy and implements the Revenue Management policy
To be fully aware of the hotel bedroom types hotel facilities and its location including transport links
Ensures all customers first impression of the hotel is a Heartist one
To be fully aware of any restricted dates special offers and promotions
Complete checks for duplicate bookings and take necessary action
Handles and resolve all customers complaints in an efficient manner
Charges all no shows and track them
Ensures that all payments are handled securely
To provide a hospitable service to the standards laid down in the Pullman Standards Training Manual
To maintain at all times the filing and filing syste
m
To check all correspondence in connection with reservations and deal with accordingly
To be fully aware of all types of bedrooms all their facilities and locations
To be able to offer an alternative (i.e. date type of room) if we cannot provide what our caller requires
To ensure that restricted dates offer rates and promotions are updated and monitored on a daily basis.
To run all appropriate reports connected with rooms as laid down in the Reservations Manual and distributed to the General Manager and Welcome Manager as agreed with your manager
To work in accordance with the rooms strategy/top line actions
To communicate and co-ordinate group enquiries rate quotes with the Sales Manager and via the Reservations Manager
To ensure that group information and contracts are kept up to date and followed up in line with hotel policy
To ensure that the hotel credit policy is adhered to
To advise housekeeping of any special requirements requested i.e. late booking Z beds cots and VIPs
To develop and maintain good working relationships with all departments in the hotel
To attend all relevant training as and when required
To attend all Pullman and statutory training sessions as advised by the Reservations Manager
To take part in Signature Training and then take Signature phone

Additional Information :

Bonus Breaks: Enjoy two complimentary one or two night stays per year at other Accor properties across the UK
Pension Scheme: Secure your future with our contributory pension plan
Employee Benefit Card: Take advantage of discounted rates at Accor Hotels worldwide
Complimentary Meals: Free meals provided whilst on duty
Wellness Perks: Free access to the hotel gym
Employee Assistance Programme: Confidential support available 24/7
Annual Leave: Up to 33 days of annual leave per year (including public holidays)

Salary: 14.96 per hour (30338 per annum)

The successful candidate must already have eligibility to work in the UK

Remote Work :

Employment Type :

Full-time

Main responsibilitiesFollows up the administration of reservations thoroughly making check-in operations easier for the Front Office teamTo be fully conversant with Opera Cloud and hotel systemsTransforms enquiries into reservations to maximise revenueOffer and explain the ALL Accor loyalty program ...

Main responsibilities

Follows up the administration of reservations thoroughly making check-in operations easier for the Front Office team
To be fully conversant with Opera Cloud and hotel systems
Transforms enquiries into reservations to maximise revenue
Offer and explain the ALL Accor loyalty program to all customers
Ensures that all reservations details are entered into the system precisely and confirmed with the customer
Ensures that any requests are passed onto the relevant department for action
Helps to optimise occupancy and average room rates
Respects and applies the hotels pricing policy and implements the Revenue Management policy
To be fully aware of the hotel bedroom types hotel facilities and its location including transport links
Ensures all customers first impression of the hotel is a Heartist one
To be fully aware of any restricted dates special offers and promotions
Complete checks for duplicate bookings and take necessary action
Handles and resolve all customers complaints in an efficient manner
Charges all no shows and track them
Ensures that all payments are handled securely
To provide a hospitable service to the standards laid down in the Pullman Standards Training Manual
To maintain at all times the filing and filing syste
m
To check all correspondence in connection with reservations and deal with accordingly
To be fully aware of all types of bedrooms all their facilities and locations
To be able to offer an alternative (i.e. date type of room) if we cannot provide what our caller requires
To ensure that restricted dates offer rates and promotions are updated and monitored on a daily basis.
To run all appropriate reports connected with rooms as laid down in the Reservations Manual and distributed to the General Manager and Welcome Manager as agreed with your manager
To work in accordance with the rooms strategy/top line actions
To communicate and co-ordinate group enquiries rate quotes with the Sales Manager and via the Reservations Manager
To ensure that group information and contracts are kept up to date and followed up in line with hotel policy
To ensure that the hotel credit policy is adhered to
To advise housekeeping of any special requirements requested i.e. late booking Z beds cots and VIPs
To develop and maintain good working relationships with all departments in the hotel
To attend all relevant training as and when required
To attend all Pullman and statutory training sessions as advised by the Reservations Manager
To take part in Signature Training and then take Signature phone

Additional Information :

Bonus Breaks: Enjoy two complimentary one or two night stays per year at other Accor properties across the UK
Pension Scheme: Secure your future with our contributory pension plan
Employee Benefit Card: Take advantage of discounted rates at Accor Hotels worldwide
Complimentary Meals: Free meals provided whilst on duty
Wellness Perks: Free access to the hotel gym
Employee Assistance Programme: Confidential support available 24/7
Annual Leave: Up to 33 days of annual leave per year (including public holidays)

Salary: 14.96 per hour (30338 per annum)

The successful candidate must already have eligibility to work in the UK

Remote Work :

Employment Type :

Full-time

Key Skills

Intelligence
Corporate
Irrigation
Investment
AC Maintenance
Contract Administration

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About Company

AccorHotel

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more

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