Assistant Digital Services Manager
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Job Location:
Nottingham - UK
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Role: Digital Services Assistant Manager
Contract: 24M Fixed Term Contract
Shift pattern: Full Time
Location: Nottingham
Closing date: 30th Jan 2026
Recruitment Partner: Matthew Nelligan
What youll be doing
The Digital Services Team will lead a wide range of operational & business processes across our UK and ROI digital platforms ensuring that they operate effectively deliver value and always enhance the customer experience. Our Digital Services team is full of brilliant team members and experts across four main areas: Digital Promotions & Events team Digital Product Enrichment Team Digital Services Projects team and Digital Content Systems Support team.
We have a new opportunity to join our team operating in the Digital Services Projects space and to be an important subject matter expert contributing to a range of digital and business wide transformation projects. We have a very ambitious and challenging plan ahead to improve our colleague and shopper experience to achieve our overall goals for Boots and our customers.
Key responsibilities
You will be part of a small project team acting as an important SME on a variety of projects on behalf of Digital Services and part of project teams across the wider business representing Boots Digital. While you will provide input and guidance you will also be expected to develop your understanding of the technical aspects of these areas to support informed decision-making.
You will provide advice and guidance offering solutions to technical challenges and shaping project decisions. Be the go-to expert on behalf of the Digital Services team ensuring that projects have the necessary support to succeed. This will involve learning the underlying technical processes and systems that guide project outcomes.
You will have the chance to lead and partner on one of many areas such as promotions content management product set up governance and data management to name a few.
As projects progress through their lifecycle priorities and demands will change and move from scoping and reviewing through to creating contingency plans and engaging partners to supporting testing and working with end-users for launches. You will be varied and require a range of different skills as projects reach completion.
Build strong relationships and work collaboratively with cross-functional teams including Commercial Product Loyalty Store Ops and Finance to ensure smooth project execution. This is a highly collaborative role requiring frequent engagement with cross-functional teams to ensure projects stay on track. You will spend a significant portion of your time in meetings discussions and workshops to align priorities resolve challenges and support project delivery.
Develop appropriate reporting and analysis to maintain and improve our data requirements and find gaps or opportunities to increase conversion and customer engagement. This will require learning technical reporting tools and data systems to fully understand insights and trends.
Support the wider team through effective workload planning to help react to changing priorities and ensure that all projects tasks and ad hoc initiatives are achieved to deadline and stakeholders effectively managed.
What youll need to have (our must-haves)
We are looking for someone who is passionate about customers has an eye for detail and a pragmatic approach with operational experience.
Embrace and advocates change using experience to help plan the future and have the personal strength and confidence to ride the highs and lows of a dynamic online business and curveballs in a project.
Experienced and confident in managing stakeholders across multiple teams/levels and third parties holding to account and escalating when required not shying away from challenges and able to call out when things are off track and manage expectations.
Curious and proactive mindset consistently seeking to understand the why behind processes and decisions whilst being confident to explore the technical background of our systems. Willingness and ability to learn the technical elements of projects and systems is essential to succeed in this role. Confident in questioning the status quo when necessary and comfortable taking ownership of their learning and development.
Flexible and available to work out of hours early mornings and late evenings on occasion if required and provide escalation support where required (this would be in discussion with your manager on the frequency).
Rewards designed for you
Boots Retirement Savings Plan
Discretionary annual bonus
Generous employee discounts
Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
Access to free 24/7 counselling and support through TELUS Health our Employee Assistance Programme.
Theres lots more in our benefits and discounts MyBoosts - there to give you that little lift in your everyday. Find out more at Exclusions may apply; eligible roles only.
About The Boots Group
The Boots Group is a trusted leader in healthcare pharmacy and retail operating across 11 countries - including the UK Ireland Thailand and Mexico. The Boots Group brands - including Boots Boots Opticians No7 Beauty Company Farmacias Benavides and Alliance Healthcare - are trusted and well recognised healthcare and beauty businesses serving millions of customers and patients every day in communities around the world. We are proud to be an equal opportunity employer passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.
Whats next
If you apply our team will be in touch to let you know the outcome of your application or to arrange next steps. Where a role is advertised as full-time we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process we are happy to provide reasonable adjustments to help you to be at your best.
This role requires the successful candidate to complete a Pre-employment check after receiving an offer. Depending on your location you will be asked to submit either a DBS (Disclosure & Barring Service) PVG (Protection of Vulnerable groups) or an Access NI Check.
Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.
We hope to hear from you soon.
Be brilliant with Boots.
Keywords
a variety of projects on behalf of Digital Services
input and guidancetechnical aspects of these areas to support informed decision-making.
You will provide expert advice and guidance
offering solutions to technical challenges and helping to shape project decisions.
Required Experience:
Manager
Key Skills
- User Interface
- Competitive Analysis
- New Technologies
- Business developments
- Communication
- Content Management System
- Market Research
- Internet
- Youtube
- Digital Assets
- Digital strategy
- Social Channels
- Digital Forensics
- A/B Testing
- Analytics
About Company
We’re always looking for people who care; people who go the extra mile to change things for the better for our customers, patients and team members. Whether you're looking for a particular opportunity, or maybe you’re not too sure which role you’ll want to apply for – you’ve come to t ... View more
