Network Analyst

At CDW we make it happen together. Trust connection and commitment are at the heart of how we work together to deliver for our customers. Its why were coworkers not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where were headed. Were proud to share our story and Make Amazing Happen at CDW.

Our Network Administrator jobs are an exceptional opportunity to join some of the brightest best and most diverse technology minds working in IT today. Tech visionaries and lifelong learners who can take their passion for technology and turn it into powerful functioning solutions for our customers.
Working as a Network Administrator at CDW means operating on the cutting-edge of innovation and the epicenter of strategy and solutions in a high-energy entrepreneurial environment. A key member of our Managed Services team well rely on you to be versatile go-to problem solver for a variety of technologies issues and initiatives on a variety of network technologies including Next-Generation Firewalls SD-WAN Load balancing and Routing and Switching in both traditional and cloud-based environments.
What youll do
Troubleshoot and resolve issues in customer environments
Provide thorough ticket updates and knowledge articles to guide future incidents and problems
Coordinate with vendors to repair or replace hardware
Monitor customer environments and infrastructure to ensure optimal performance
Respond to alerts and action or escalate as required to vendors
Maintain regular knowledge sessions for the operational teams
Follow ITIL practices regarding incident problem and change management
Participate in the weekly change process
Perform network administration on firewalls load balancers routers switches etc.
Document and update technical procedures administrative processes configuration management database
Work closely with internal partners and managers to promptly identify and resolve client problems or issues
Coordinate document and execute changes to meet the customers requirements
Participate in knowledge transfers and onboarding of new clients to ensure a smooth transition to production
What you need to succeed
Must-have
5 years of experience with infrastructure support including a focus on customer service and technical assistance
5 years of experience with networking fundamentals and advanced troubleshooting
Experience with ticketing and monitoring systems
Thorough understanding of TCP/IP and network fundamentals
Implementation experience configuring routers and switches (Cisco Brocade)
Hands-on experience with industry-leading firewall products (Palo Alto Fortinet Cisco)
Experienced with the following security technologies (IPSec/SSL VPNs IDS/IPS UTM WAF)
F5 LTM / GTM / ASM experience
Network Management experience (Syslog SNMP Network analyzers)
Experience with SD-WAN technologies (Meraki Viptella CloudGenix Fortinet)
Exceptional troubleshooting and analytics skills
Excellent written and verbal skills
After-hours and on-call rotation availability
Nice-to-have
Bilingual English and French
Experience with Linux administration (RHEL or CentOS) and Windows administration (Server 2016 /2019)
Experience supporting network operations in the public cloud
Experience supporting storage networks
Experience supporting multiple clients in a managed services provider organization
At CDW we strive to offer market-competitive total rewards packages to attract and retain talent. As such we are committed to pay transparency and ensuring fair compensation for all our coworkers. Each of our roles is assigned a salary range that is informed by multiple sources of market data. We determine individual pay within a given range based on a candidates prior experience knowledge skills and abilities. This approach allows us to offer competitive and equitable salaries that reflect the value and responsibilities of each role at CDW. Salaries are based on a 40-hour workweek and paid on a bi-weekly payroll schedule.

Pay range: $ 73000 - $101000 depending on experience and skill set

Current Opening: This posting reflects a currently available position within our organization for which we are actively recruiting.

We make technology work so people can do great things.

CDW is a leading multi-brand provider of information technology solutions to business government education and healthcare customers in the United States the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together we unite. Together we win. Together we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race color religion sex sexual orientation gender identity national origin disability status protected veteran status or any other basis prohibited by state and local law.

CDW is committed to fostering an equitable transparent and respectful hiring process for all applicants. During our application process CDWs goal is to get to know you as an applicant and understand your experience strengths skills and qualifications. While AI can help you present yourself more clearly and effectively the essence of your application should be authentically yours. To learn more please review CDWs AI Applicant Notice.