3850 Partner Success Manager Partnerships & Alliances

About Partnerships Team
Our Partnerships team is passionate about healthcare and wants to leave a positive impact on the ecosystem. We are the tip of the spear that leads the organization externally. We care deeply about our customers and want to resolve their challenges with our solutions. If this excites you lets chat about how you can help us tell our special story.

About the Role

• Were looking for a strategic results-driven Partner Success Manager to join our Global Alliances & Partnerships team owning the post-onboarding lifecycle of our Global System Integrator (GSI) partners.
• This is a high-impact role focused on ensuring our Value Added Resellers (VARs) and Global Systems Integrators (GSIs) achieve success and drive measurable outcomes with Innovaccers Gravity platform.
• You will be responsible for ensuring that our partners are not just signed but are actively delivering high-quality implementations achieving technical autonomy and driving long-term customer retention.
• As a Partner Success Manager youll be the trusted advisor and advocate for our strategic partners ensuring they have the enablement support and resources needed to successfully implement sell and scale Innovaccer solutions.
• Your goal is to turn our GSIs into a scalable extension of our own professional services and sales teams.
• Youll work at the intersection of partnership management customer success and revenue growthdriving partner satisfaction retention and expansion.

What Success Looks Like:

Youll thrive in this role if you bring:

• Partner-First Mindset: Deep experience building trusted relationships with implementation partners system integrators or technology alliances
• Proactive Leadership: You dont wait for problemsyou anticipate needs remove blockers and create paths to success
• Technical Business Fluency: You understand both the technical capabilities of platforms and the business outcomes partners and customers care about
• Healthcare Domain Knowledge: Experience in healthcare technology value-based care payer/provider ecosystems or health data is a strong plus
• Global Collaboration: Comfort working across time zones with diverse stakeholderspartners internal teams and customers

Responsibilities

1. Partner Relationship Management & Advocacy

• Serve as the primary point of contact for assigned strategic partners building C-suite trust and long-term relationships
• Conduct regular business reviews (QBRs) executive briefings and performance dashboards tracking KPIs (certifications implementations NPS revenue)
• Act as the internal advocate for partnerschampioning their needs across Innovaccers Product Sales Engineering and Customer Success teams

2. Partner Enablement & Capacity Building

• Drive partner capability development: Centre of Excellence (CoE) setup certification roadmaps via Innovaccer Academy quarterly Gravity bootcamps and training deployment
• Facilitate the onboarding of new partner teams and scale enablement programs to enhance partner capability
• Enable partner understanding and adoption of new Gravity platform features through workshops enablement sessions or marketing events
• Maintain partner alignment and readiness for planned engagements by leading readiness assessments and addressing capability gaps
• Capacity Planning: Work with GSI leadership to ensure they have a sufficient pool of certified consultants to meet market demand.

3. Implementation Oversight & Quality Assurance

• Partner with implementation teams to ensure successful project execution for joint customer deployments
• Coach implementation partners on Innovaccers delivery framework ensuring consistent use of implementation methodologies and best practices
• Track project milestones identify risks early and coordinate cross-functional teams (Product Engineering Customer Success) to resolve issues
• Implement partner governance models to improve delivery quality reduce risks and enable seamless collaboration
• Quality Assurance: Act as the voice of the standard conducting periodic reviews of GSI-led implementations to ensure they align with best practices.
• Shadowing Programs: Orchestrate Lead-Shadow-Reverse Shadow programs to transition partners from learners to experts.

4. Relationship & Governance

• Joint Business Reviews (JBRs): Lead quarterly sessions to track key performance indicators (KPIs) health scores and project pipelines.
• Conflict Resolution: Act as the primary escalation point when friction occurs between the GSI delivery teams and our internal product or support teams.
• Executive Alignment: Maintain consistent touchpoints with GSI Practice Leads to ensure our solution remains a priority in their portfolio.

5. Partner Growth & Expansion

• Renewal Management: Collaborate with partners to ensure end-customers are realising value securing high renewal rates.
• Identify opportunities to expand partner engagementnew use cases additional certifications co-innovation opportunities or geographic expansion
• Collaborate with the GSIs sales teams and Partner Development teams to identify Gravity opportunities in partner pipelines and support joint pursuits
• Drive partner adoption of new solutions modules or platform capabilities to increase partner-driven ARR
• Conduct win/loss analysis and optimise partner enablement for consistent deal velocity
• Ecosystem Integration: Identify opportunities for the GSI to build proprietary wrappers or accelerators around our technology to increase their stickiness.

6. Operational Rigour & Performance Tracking

• Track and report on partner performance metrics (implementation quality time-to-value customer satisfaction revenue contribution) to drive continuous improvement
• Maintain partner documentation playbooks and knowledge repositories
• Facilitate communication and collaboration between partners and Innovaccer teams to ensure successful project outcomes

Success Metrics ( KPIs) you will be measured in

• Partner Health Score: A composite of certification levels project success and NPS
• Attach Rate: The % of our enterprise deals that include a GSI for delivery.
• Time to Autonomy: How quickly a partner can go from Signed to First Independent Implementation.
• Partner-Led ARR: Growth in revenue specifically coming from partner-managed accounts

Required Qualifications

• 5 years in partner success channel management customer success or strategic alliances within SaaS/technology companies ( Healthcare technology Big 4 experience is a significant plus)
• GSI Fluency: Deep understanding of how GSIs (e.g. Accenture Deloitte TCS) VARs or MSPs operate including their utilisation models and incentive structures.
• Proven track record managing relationships with GSIs VARs or implementation partners
• Strong understanding of partnership lifecycle: onboarding enablement governance QBRs and escalation management
• Experience with SaaS platforms data/AI solutions or healthcare IT systems (EMR analytics population health value-based care)
• Excellent stakeholder management skillsability to influence partners and internal teams without direct authority
• Strong analytical skills with experience tracking KPIs and translating data into actionable insights
• Exceptional communication skills (written & verbal) with the ability to engage both technical and executive audiences
• Comfortable working in a fast-paced high-growth environment with evolving priorities

Preferred Qualifications ( Good to have but not must have )

• Experience with healthcare data platforms interoperability standards (HL7 FHIR) or value-based care programs
• Familiarity with partner enablement platforms LMS tools or certification programs
• Background in implementation/delivery management or professional services
• Technical Breadth: Ability to have architect-level conversations without necessarily being a coder. You must understand integrations APIs and cloud infrastructure.
• Influence without Authority: Proven ability to drive results across massive matrixed organisations where you do not have direct reports.

What Makes Innovaccer Different

• Mission-Driven Work: Youll support partners who are transforming healthcare for millions of patients across payers providers and public sector organisations
• Partnership Culture: As evidenced by our recent collaborations with Snowflake Coforge and others we believe in the power of ecosystems
• Growth & Impact: Youll have high visibility with leadership and direct influence on company-wide partnership strategy
• Innovation at Scale: Work with cutting-edge AI data platforms and healthcare solutions backed by industry recognition (KLAS Gartner Frost & Sullivan IDC Forrester)
• Global Team: Collaborate with talented professionals across the US India and beyond

Heres What We Offer

• Generous Leaves: Enjoy generous leave benefits of up to 40 days.
• Parental Leave: Leverage one of industrys best parental leave policies to spend time with your new addition.
• Sabbatical: Want to focus on skill development pursue an academic career or just take a break Weve got you covered.
• Health Insurance: We offer comprehensive health insurance to support you and your family covering medical expenses related to illness disease or injury. Extending support to the family members who matter most.
• Care Program: Whether its a celebration or a time of need weve got you covered with care vouchers to mark major life events. Through our Care Vouchers program employees receive thoughtful gestures for significant personal milestones and moments of need.
• Financial Assistance: Life happens and when it does were here to help. Our financial assistance policy offers support through salary advances and personal loans for genuine personal needs ensuring help is there when you need it most.

Innovaccer is an equal-opportunity employer. We celebrate diversity and we are committed to fostering an inclusive and diverse workplace where all employees regardless of race color religion gender gender identity or expression sexual orientation national origin genetics disability age marital status or veteran status feel valued and empowered.

Disclaimer:

Innovaccer does not charge fees or require payment from individuals or agencies for securing employment with us. We do not guarantee job spots or engage in any financial transactions related to employment. If you encounter any posts or requests asking for payment or personal information we strongly advise you to report them immediately to our HR department at Additionally please exercise caution and verify the authenticity of any requests before disclosing personal and confidential information including bank account details.

About Innovaccer

Innovaccer activates the flow of healthcare data empowering providers payers and government organizations to deliver intelligent and connected experiences that advance health outcomes. The Healthcare Intelligence Cloud equips every stakeholder in the patient journey to turn fragmented data into proactive coordinated actions that elevate the quality of care and drive operational performance. Leading healthcare organizations like CommonSpirit Health Atlantic Health and Banner Health trust Innovaccer to integrate a system of intelligence into their existing infrastructure extending the human touch in healthcare. For more information visit .

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Required Experience:

Manager