Manager of Technology

Technology Operations & Platform Ownership

• Own the day-to-day operations and long-term roadmap for Moodle Microsoft 365 Salesforce and surrounding integrations.
• Plan and execute system upgrades maintenance and change management with minimal disruption.
• Monitor system performance availability and reliability using alerts metrics and proactive improvements.
• Perform hands-on troubleshooting configuration and issue resolution as needed.
• Identify and deliver continuous improvements that enhance reliability security and user experience.

Security Risk & Reliability

Own cybersecurity practices across systems including identity and access management MFA conditional access and least privilege.
Maintain secure configurations patching practices vulnerability management backups and recovery procedures.
Coordinate incident response for security and service disruptions.
Stay informed on emerging risks and advise leadership on appropriate safeguards.
Support compliance with privacy accessibility and regulatory requirements.

Reporting & Data Insights

Own reporting and analytics for Salesforce and Moodle.
Build dashboards scheduled reports and data extracts that support operational and leadership decision-making.
Partner with stakeholders to understand data needs and translate them into meaningful insights.

Leadership & Collaboration

Lead the student-facing helpdesk to deliver consistent friendly and effective support.
Act as an escalation point for complex issues.
Recruit coach and support team members fostering a culture of accountability and learning.
Set goals provide feedback and support professional growth.
Collaborate closely with academic and administrative teams to ensure technology decisions support teaching learning and student experience priorities.

Education

Bachelors degree in Information Systems Computer Science Engineering or a related discipline (or equivalent experience).
Relevant certifications (e.g. Microsoft Salesforce Administrator ITIL Security) are considered assets.

Experience

5 years of experience in IT operations systems administration or a related field.
2 years in a team lead senior or management capacity (formal or informal).
Hands-on experience administering Microsoft 365 and Salesforce in a production environment (Moodle experience is an asset).
Experience supporting or running a helpdesk or service desk environment.
Experience with identity and access management SSO and directory services.
Experience planning and executing upgrades migrations and change initiatives.
Experience building operational or executive-level reporting and dashboards.

Skills

Strong troubleshooting and root cause analysis abilities.
Ability to communicate technical risks and trade-offs in clear practical language to both technical and non-technical audiences.
Strong organizational skills with the ability to manage competing priorities.
Vendor and stakeholder relationship management.
Project coordination across cross-functional initiatives.
Coaching feedback and team development skills.
Commitment to quality reliability and continuous improvement.

Since its establishment in 2005 the University of Fredericton (UFred) has aimed to provide innovative and adaptable online education. From its inception UFred has remained devoted to delivering accessible high-quality education to professionals across Canada and beyond. Nearly two decades later the University is recognized for its distinctive approach to online learning particularly in the fields of business administration and occupational health and safety.

As UFred prepares for its next phase of development the University has made strides toward global May 2023 UFred was acquired by IU Group (IUG) a prominent educational institution based in Germany. Both establishments share a commitment to making education broadly accessible emphasizing flexibility innovation and quality within their programs. This shared vision facilitated the acquisition and positioning of UFred for further expansion. With IUGs support UFred aims to utilize additional resources and expertise to enhance its offerings and reach a wider audience of learners both within Canada and internationally.

UFreds educational philosophy is anchored in a dedication to accessibility flexibility and personalization. As an online educational institution UFred is committed to providing learners with a rigorous academic experience that equips them for success in a changing global environment. The University values diversity integrity and lifelong learning incorporating these principles into all aspects of its operations. Program curricula are carefully designed to be challenging pertinent and aligned with the needs of both learners and the industry. UFred employs a diverse faculty of experienced professionals who bring a blend of practical knowledge and academic proficiency to the virtual classroom.

Compensation Package

In addition to your base compensation joining the UFred team means becoming part of a growing organization with a mission to provide quality and affordable education globally. UFred values its employees and supports them with opportunities for Wellness and Balance as well as Professional Development.

Wellness and Balance:
UFred employees enjoy subsidized Health and Vision Care an RRSP Match program and a minimum of three weeks of vacation to start. All staff also receive additional paid time off between Christmas and New Years. Flexible work arrangements and an Active Living Benefit support overall wellbeing.

Professional Development:
UFred supports ongoing learning and development through internal and external opportunities and resources to support your growth.

Hours of Work

This is a full-time permanent position (35 hours per week) under regular business hours. The position is based in Fredericton NB with the option to work remotely from anywhere in New Brunswick and attend in-person meetings as required. The ideal candidate resides in New Brunswick or is willing to relocate.

Occasional after-hours work may be required for planned maintenance or rare incident response.

Commitment to Diversity and Inclusion

The University of Fredericton is passionately committed to ensuring a positive and professional working environment in which all people are treated with dignity and respect. We value diversity equity and inclusion and aim to provide a fair and consistent method for filling job openings in support of equality of opportunity and cultural diversity within the organization. We encourage applications from all qualified candidates including women persons with disabilities Black Indigenous and People of Colour (BIPOC) and individuals from LGBTQ2SIA and other equity-seeking communities.

This position is currently vacant and the job posting will remain open until February 15th 2026. We appreciate all applications received.