IT Support Analyst

Why project44

At project44we believe in better.

We challenge the status quo because we know a better supply chain isnt just possibleits essential. Better for our customers. Better for their business. Better for the world. With our Decision Intelligence Platform Movement were redefining how global supply chains operate. By transforming fragmented logistics data into real-time AI-powered insights we empower companies to connect instantly see clearly act decisively and automate intelligently. Our Supply Chain AI enhances visibility drives smarter execution and unlocks next-gen applications that keep businesses moving forward.If youre driven to solve meaningful problems leverage AI to scale rapidly drive impact daily and be part of a high-performance team we should talk.

Position Overview:

At project44 were building a world-class Information Technology department to drive a world-class team member experience. Youll work on the newest technology and be on the bleeding edge of innovation. We discarded yesterdays tech a month ago. As an IT Analyst you will be responsible for supporting our project44 team members globally. You will work with other IT Analysts IT Engineers IT Project Managers and IT Leadership across the globe to provide a world-class team member experience by delivering personalized professional and timely support to our team members globally. You will represent the front line of the Information Technology department and be one of the first people our team members interact with when they have questions issues or requests.

What you bring

• Maybe you went to university for IT maybe you learned it all in your basement were good either way.
• This isnt your first time doing this. Youve worked 2 years in a similar helpdesk environment in an employee-facing role supporting a global organization
• You favour Microsoft over Google and love to work with Microsoft 365 including Office 365 Azure AD and Endpoint Device Manager / Intune
• If we went to your house wed find macOS and Windows devices and hopefully at least one Raspberry Pi device because you like to tinker
• While we dont really care if you have certifications we want to know you a continual learner and that you continually invest in yourself
• You arent a fan of doing the same thing every day and thrive in a fast-paced and unpredictable environment
• Ability to analyze and work with data and troubleshoot issues in a structured way
• Service minded. You will be supporting team members all over the world.
• Open mind-set open to learning and applying new skills. You are structured and have a desire to take initiative and responsibility
• Active listening and strong communication skills to relate to all levels of the organization
• Ability to translate difficult IT problems to non-technical end-users using terms and analogies they understand
• A drive to grow in your career

Responsibilities include but are not limited to:

• Continual monitoring of helpdesk queue for new tickets and updates to existing tickets
• Excellent and consistent ticket updates informing end-users and colleagues of ticket status
• A professional courteous and rapid response to individual users both in-office and remote
• Maintain the existing Macs PCs and peripherals to standards determined by the company policy by performing upgrades new installations and carrying out routine procedures
• Deploy Macs PCs and associated peripherals including new installations and the redeployment of existing equipment
• Assist in the compilation of technical documentation guidelines and procedures
• Troubleshoot macOS Windows 10/11 iOS and Android end-user devices
• Troubleshoot various SaaS applications including but not limited to Slack Zoom Atlassian (Confluence/Jira) and the Microsoft 365 platform
• Perform new-hire setup and training sessions
• Perform onboarding and offboarding tasks
• Collaborating on various projects across the organization

Diversity & Inclusion

At project44 were designing the future of how the world moves and is connected through trade and global supply chains. As we work to deliver a truly world-class product and experience we are also intentionally building teams that reflect the unique communities we serve. Were focused on creating a company where all team members can bring their authentic selves to work every day.

Were building a company that every one of us at project44 is proud to work for and our journey of becoming a more diverse equitable and inclusive organization where all have a sense of belonging is shaped through the actions of our leadership global teams and individual team members. We are resolute in our belief that each team member has an equal responsibility to mold and uphold our culture.

project44 is an equal opportunity employer seeking to enrich our work environment by creating opportunities for individuals of all backgrounds and experiences to thrive. If you share our values and our passion for helping the way the world moves wed love to review your application!

For any accommodation needed during the hiring process please email Even if you dont meet 100% of the above job description you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the roles requirements.

More about project44

Since 2014 project44 has been transforming the way one of the largest most important global industries does business. As transportation and logistics continue to evolve and customer expectations around delivery become more demanding industry technology must rise to the just a few short years we have created a digital infrastructure that eliminates the inefficiencies caused by dated technology and manual processes. Our Advanced Visibility Platform is used by the worlds leading brands to track shipments collaborate with supply chain partners drive operational efficiencies and create outstanding customer experiences.